Customer Ratings & Reviews

I purchased this Protection Plan for my 8K TV. I think it is worth it because BestBuy gives me the opportunity to deal with them directly instead of mailing stuff or 3rd parties. Specially, I have the piece of mind that if my TV needs to be replaced I will receive a new one instead of a refurbished one (It has happened before). In that case I rather buy a new one than getting something that has different defects of the one that I turned in (Specially with phones, it has happened more than once).

Geek Squad is always good to have if ever needed. I've hadn't had to use this at all. I have for 5 years. It wasn't expensive either.

[Employee of bestbuy] You can never go wrong with extra protection. Especially when it comes with zero parts or labor charges. And you can go into any Best Buy to make a claim.

Everyone I spoke to was fantastic very polite very knowledgeable just the whole customer service they work great

I bought it because the price was very reasonable. Hopefully I'll never need it. The true test of how good it is will be if I ever try to use it.

Purchased my tv with a 5 year warranty. Four years later my tv is having issues with what seems to be the wifi card which was replaced. But 2 weeks later the tv is having issues again and they are unwilling to come and take a look at the tv, blaming my wifi at home. I have other electronics at home that work fine without any issues only the tv is having problems. I have video proof of what the tv is doing but yet they blame my wifi. The tv is turning off the wifi on its own, there is no setting to turn this off. I will not be buying again from best buy, let alone use the geek squad service again.

They helped me out with my TV. They helped me look for a TV that was better.

I had this protection service on my former LG TV that failed after 3 years of use. The Best Buy customer service personnel assisted me efficiently and effectively with guiding me through the process of selecting a TV and setting up delivery for my new replacement TV.

Install can be a stressful experience but you are in good hands with a geek squad install!!! Courteous and knowledgeable describes the process. Definitely dependable and efficient!

I love to always get a Protection for the years cause you never know what will happen. It’s better to be safe than sorry.

I haven't needed to use Geek squad yet for this TV. Great picture for the price. I was really surprised at the minimal operations manual, you have to download it for details- the docs they provide should highlight or give a link for it. Overall very happy with the TV

Good warranty..after buying a TCL ROKU tv which we did not purchase a warranty on and having the sound go out and having a black picture after 2 years of use..we definitely bought a 5 year warranty with this Pioneer Tv..hopefully we’ll never have to use it but if we do we have it!

Best protection to get for replaceable products especially after rough usage

The sales representatives were very helpful and the checkout time was very good and the customer services was good also.

Great customer service! They always do a great job!

Better to buy this protection plan to avoid unnecessary bills

I purchased this plan for my new television because I would never know when it might need service..being on a limited income, I'm watching what I spend and everything counts..while I have never used the service yet it is satisfying to have peace of mind in case something happens.

Geek squad are always life savers. I highly recommend their service if you’re ever in a bind

Geek squad protection plans are worth the extra money. several years ago I had purchased a 46" Samsung 3d/smart/hdtv. after less than 18 months, It had a huge dim bar across the screen. it was irreparable and Best Buy had to give me, at minimum, what I purchased. they no longer had 46" 3D/smart/HDTV's, so they had to give me a 55". The plan saved me from having to buy a new tv and I also got a size upgrade. can't beat that!

Well .. now I have u big tv .. I hope never have to use squad service.. but .. if something happens.. they will take care