Customer Ratings & Reviews

Peace of mind when you need it. You’ll never go wrong having extended protection for your purchases from Best Buy and Geek Squad.

Haven't had to use Geek Squad yet for any broken items but have purchased open box items in the past that they have certified and the items are always exactly as described so they seem to know how to rate items and what comes with and how to use a device. Geek Squad was also instrumental with getting me a refund on an installation gone bad on my dishwasher (note - Geek Squad wasn't the installer).

You never know what could go wrong or when. I invested a substantial amount on my television and certainly hope it lasts as long as my last one which is 16 years old and still works fine. I just wanted some new features. It will likely be a while before I want to upgrade again so if this one fails for any reason, the added protection will help prevent unnecessary costs.

TV was pricy but has a great picture and works just fine. I wanted to hook up RCA stereo jacks from my stereo and this TV would do it by use of the ear phone jack. Many of the new TV's won't let you connect RCA jacks but Sony does! Streaming TV shows and 1080 or better cable look fantastic! The only thing I was disappointed about was it went on sale the day after I was eligible for price match. Literally went on sale the next day that would have saved me $50.00.

No mounting was done. Customer will do it themself.

Well, I haven’t had the need to use the service as yet, but when I do I will be expecting to be satisfied.

Best Buy services is above par and I highly recommend purchasing their warranty

Best Buy services is above par and I highly recommend purchasing their warranty

I would always recommend the protection. You never know when you will need it!

The original TV and delivery went flawlessly. Somewhat disappointed in taking nearly the entire week for replacement.

Fantastic service with good suggestions. They give suggestions based on what is good for us.

I bought this to replace my old TCL that had its power supply randomly get destroyed. This model is a major upgrade in picture, and I haven't noticed the same spy chips from my previous TCL. Totally recommended as it's comparable to TV's 3x its price.

I always buy 5 year Because of the size of the TV 65" Sony

Best buy and geek squad have the best warranty hands down.

Excellent TV! Roku really knows how to make TVs. The picture and sound quality are awesome.

It’s a option that I purchased in addition to the TV. Fortunately, I haven’t had to use the warranty yet.

Best warranty for the insignia tv. Really reccomend.

I just purchased a 55 inch Samsung KS9000 television. I felt that it was important to also purchase 5 years of Geek Squad Protection. I have always had great experiences with Geek Squad. Anytime I have a problem, all I have to do is call them and they try to help me over the phone. If they cannot help over the phone, they come out to my house. The Geek Squad is always very professional, and very knowledgeable. I highly recommend them to all of my friends and family.

The customer service I received was favorable The geek squad replaced my TV with a newer one and delivered it right into my living room. They were friendly.

I love having the peace of mind that I can get service without a large out of pocket expense. This warranty replaced one of my previous TVs.