Customer Ratings & Reviews

Geeksquad has been a HUGE help with several items over the years. Ill honestly never buy a big ticket item with out their extra coverage. A+++ service!

They are always amazing and knowledgable each and evey time I have had to call or have them fix something.

The agent had great customer service and great communication. He explained every step in the process of fixing my tv and made sure all my appointments were scheduled at convenient times for me.

I purchased the 5 year plan. When researching OLED TVs, burn in seemed to be something that many prolly mentioned was a possibility. I went with Best Buy in the end because if their great warranty that covers burn in. It was a no brainer really.

Excellent A+ and very responsible and respectful!!!

Matthieu Specq is the best. Very helpful & patient.

Excellent product and I will continues to buy electronics from best buy and fantastic customer service representatives.

I alway purchase Geek squad Protection. It is a very wise thing to do. You never know when you will need it. All you have to do is call Best Buy for them to come out to your house. It is very wise to purchase it. They do very good work.

It is a wonderful product to have and I’m glad I purchased it.

When my old tv's screen broke out of nowhere, the Geek squad did all they could, but nothing could be done for the screen, but they gave the credit (the price of the tv) so I could buy another one.

When my old tv's screen broke out of nowhere, the Geek squad did all they could, but nothing could be done for the screen, but they gave the credit (the price of the tv) so I could buy another one.

I had this plan for my 2018 55inch Sony x900f and the panel went out last month. Best Buy replaced with the 2022 65 inch Sony x90k and another 5 year warrenty. I could not be happier.

I bought my Samsung TV in store. Customer sevice was very helpful with my purchase. I am very happy with my new TV.

I was happy to see that my "open box" item (which was a Samsung 40" LED tcv) was eligible for best buy protection and was decently priced as well. So now I have that added level of comfort in knowing that if anything goes wrong with my TV Best Buy will fix or replace it... its always worth it especially when purchasing an open box item

The geek squad is always there to answer any questions i may have and are very helpful with fixing issues.

The geek squad is always there to answer any questions i may have and are very helpful with fixing issues.

I generally stay away from extended warranties but one purchase I did take the warranty and low and behold I had an issue with my Sony TV and received a new TV since they stopped making the broken part-- all due to the warranty

Always get this if you can, definitely worth the extra money

5 year warranty for a very decent price. It's hard to review something I haven't use but it's an affordable insurance. Never used Geek Squad before. Didn't like Best buy's last insurance partner.

It’s good to have protection on your items that you purchase, because accident do happen.