Customer Ratings & Reviews

During my issues w my Samsung TV, they made it out to my home but ultimately I was told there was nothing that could really be done. Ultimately I had the coverage for the tv and it was replaced.

From others ive talked to and what ive seen in the store i have no doubts about the quality of the service

I highly recommend Geek Squad to anyone thinking about it, technology can be finnicky, Geek Squad make sure you're protected and they handle everything promptly and with expert service.

Geek squad has been extremely helpful in resolving an issue with my TV. Honestly, you don’t realize how much you need their expertise until you need it. Very happy with my experience. Highly recommend.

I bought the 70' Samsung TV, it works very well and we are satisfied and recommend it to some friends!!

We were smart this time and got the protection plan. We have gone through several TVs. We have kids and now I can relax knowing if another lego goes through my tv I’m not gonna stress out about it will be protected.

I can always count on Best Buy with their "Protection Plans" on select items I buy. I know if anything ever happens, I can be assured the problem can be addressed. Great Program to consumers

I like the tv. The only issue was the picture quality during football games. Did not realize it until football season started

I have opted to take additional Geek Squad Protection on most appliances. A few years ago I bought a dishwasher that kept breaking down. Thankfully the Protection plan made it simple to get it fixed. And after the third problem, they replaced the unit without any hassle. The protection plan more than paid for itself.

They do great work, and in a timely manner. If you want your electronics in good hands bestbuy is the place

I never purchase a television, or in that case, anything of worth without purchasing the Geek Squad Protection Plan. It is a wonderful feeling knowing that if anything were to happen to my television, Geek Squad has my back. They even offer free at-home diagnostics for televisions 55" or higher..

EXCELLENT EXCHANGE SERVICE BY LOU IN FLORIDA NICE CHAT

This TV does so much still finding new things daily. We love it!

I pick up this extended warranty you never know when it brake down and cover everything

Got the extra protectection just in case.Just recvd so havent had to use but i had on other purchase and was good to have

Thank goodness for geek squad and protection because if anything goes wrong with my device, I know I have the support I need!

I buy Best Buy products all the time, from TV’s to cell phones... but what is most important to me is the peace of mind I get purchasing the protection plans. I know if something goes wrong I have a team of people at my disposal to help me figure out and fix whatever the issue is.

My TV sound was going on and off so I brought the TV in for service under the 5 year protection. After review, my TV was replaced with a newer model. I'm very pleased and have now purchased protection for my new TV.

I've been a member of the Geek Squad for years and I love it. When I need help it's good to know I have someone there to assist. I have always been able to get an appointment quickly and they have always fixed my problem quickly.

Great type of...peace of mind. Hope i dont regret my decision.