Customer Ratings & Reviews

It was the best purchase I’ve ever had on a product. I had some problems with the television and they had a tech out right away to take a look at it.

Great offer, Worth every penny, highly recommend it...

I will always get on and love the store i will return back

Called and needed help with a connection issue. Quick and very helpful

Geek squad is excellent. Very knowledgeable and friendly. Go above and beyond to assist and fix. Thanks guys

Excellent service and quality of each product was well worth the cost.

5 years protection plan is worth to buy. The TV I bought had a looping issue where it kept turning on and off. The Best Buy representative refunded the full amount without any hassle. Whenever I buy items from Best Buy, I will always get the protection plan. It was very easy to get my money back as store credit.

The geek squad certainly lives up to their name. They were on time did the work very professionally and quickly. First time using them, will do so again

THIS SERVICE ROCKS! So I bought Geek Squad service for an LG tv. After a couple years of use, the LG tv quit working properly. A Geek Squad repairman came out to repair it. They ordered parts and needed to return for a second repair. Nothing was able to fix it, so I was able to return to the store and replace my TV with a newer model. Ended up going back to Samsung TVs as I have never needed to have them go bad on me, but I still renewed my Geek Squad service for 5 years. Its a great piece of mind!

A must have for your tv definitely a good piece of mind.

Good investment for 5 years. Didn’t spend a lot on the TV but worth it

I have had Geek Squad’s support a few times. They are always helpful: phone or in-person! So for me having the yearly plan is a no-brainer. However, I still think Best Buy should not have removed the inclusion of complimentary home set up that they had up until this year!

Always a good warranty to have and utilize with any product.

Not sure how to review a service but in the past it has been good

The process was worth it to protect my smart TV and the agents from the store helped me through it

So glad I bought this insurance as the next day I needed to call as the TV was having issues. They immediately replaced it without any problem arising, quick and efficient.

I had a 4.75 year old TV that died, it was not repairable but had a5 year service plan... Contacted BB Geek Squad, once determined status they put me in touch with a different team, in about 15 minutes they settled for the total cost of the broken TV (less service plan cost). I used that money too heavily discount the replacement TV. Very happy with the whole experience.

Very fast to go into the store and get things fixed

Definitely needed this for my tv, hung it on the wrong mount and it started glitching.

We always purchase a protection plan for high ticket items and this was one of our best decisions! We had purchased a Samsung - 75" Class (74.5" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV in 2015. This summer (2020) I noticed certain anomalies that I felt should be checked out by the Geek Squad. They came to the house in a timely manner to examine the TV and it was determined that the TV had a problem that could not be fixed due to it's age. The Protection plan generously rebated an extremely fair amount of value back to us that enabled us to upgrade to an OLED. Purchase of the plan was worth every penny we paid at the time!