Customer Ratings & Reviews

Great customer service easy to file claim. Urgent are very knowledgeable and helpful

Geek Squad was so great and their service is amazing

geek-squad rocks and best buy treats u with high priority when u have an issue no hassle service and they are so knowledgable

bought 65" insignia 4k tv in july - hdmi ports (all 3) failed in mid november - purchased 4 year geek squad svc contract - contacted geek squad service - 4 separate chat sessions, and 1 telephone call later, they have yet to have the repair person come to my home to put a new motherboard in my tv - it is not even scheduled!! on the telephone call this morning, their rep said they did not even have a repair person in this area (syracuse, ny), to service tv's. they took my money for the contract but can't even provide the service!! buyers beware of this tactic - service is not part of their dna!!!

Hope to never use but wish I had bought it last time when my tv started playing up after two years and I spent a lot more to get repairs completed.this time there won’t be any issues hopefully or it’s less than a dollar a week to guarantee resolution.

I absolutely love the Geek Squad. Anytime I call with any questions (no matter how simple, hard or ridiculous) they find the best answers and give the best advice. The reason I insist on purchasing all of my electronics at best buy is solely due to the Geek Squad.

Beautiful tv! Everything about it is amazing and I love it

Good good good good good good good good good gooood

Purchased the 2 year protection, but have not had to use it. Have had great response with this service in the past so felt it was a must.

Haven’t had to use it yet but good value for what it covers

Great tv excellent image quality resolution, I use it to watch movies and play games on my PS5, I recommend it to anyone

I can really appreciate the protection plan & the geek squad. It's really a great idea to get the coverage on everything. I had my tv almost a month something happened with red dots throughout the tv & there replacing it at no cost to be brand new. Always get the coverage!!

AWESOME CUSTOMER SERVICE. THANK YOU FOR YOUR HARD WORK.

VERY happy with the Geek Squad's delivery and complete set up of our new Samsung TV. Glad we got the 2-year Geek Squad Protection.

Geek Squad is a value for your products you buy. Technology now cost you a penny plus. With this Computer Gaming Model this plan can save you Lots of money. Have used the warranty a couple of times vs having to pay FULL price for a new one.

This was a great purchase. I don't have to worry if something goes wrong. If it does I can just pick up the phone schedule an appointment for the Geek squad to come out. I leave it to the professionals.

They are always amazing and knowledgable each and evey time I have had to call or have them fix something.

Purchased the 5 year warranty since so many electronics don’t have a long life span. It’s inexpensive and hopefully we never need it, but we have the peace of mind.

Best coverage money can buy!!!! They will not hesitate to completely take care of your issue.

I love the new tv i got .You cant go wrong with any of the SONY Bravia They will last at least 20yrs..