Customer Ratings & Reviews

I am never the type of person to purchase an extended warranty. After some consideration I ended up purchasing the Geek Squad protection plan for my LG CX series OLED, I had it for several years and one day I noticed pink and grey horizontal lines on the lower half of my screen. I immediately called and scheduled to have one of the techs come out and diagnose my screen. The tech informed me that the cost of a new panel exceeded the allowable amount for replacement and they would actually replace my Tv for a newer generation! I could not be happier with my experience with Geek Squad and I will continue purchase a protection plans for years to come!

It’s definitely worth the buy the geek squad protection plan just in case anything breaks

Here is the deal, if you dont get Geek Squad Protection, you are missing out. Lets start with the fact things are not made like they used to be. Drop something once and its done. Now I can be my clumsy self and not be overly worried I lost my item. Win win

Great Service!!! Definitely worth getting, team was very helpful

Geek Squad.delivered my Toshiba TV 55 inch right on the day set. and brought into my house carefully.

I recently purchased the Geek Squad 5-Year Protection Plan, and it has been a fantastic investment! From the moment I signed up, the level of service and support exceeded my expectations. What I love most is the peace of mind it provides. Knowing that my device is protected against accidental damage, hardware issues, and even manufacturer defects makes owning expensive tech worry-free. When I had an issue with my laptop, the Geek Squad team was quick to respond. They handled everything with professionalism, keeping me updated every step of the way. The plan also includes unlimited repairs, and if the device cannot be fixed, they offer a replacement. That’s a huge relief because it ensures I’ll never be without the tech I rely on daily. Plus, the team is knowledgeable, friendly, and genuinely committed to helping customers. This plan isn’t just insurance; it’s a hassle-free, comprehensive safety net. Whether it’s for a phone, TV, or laptop, I highly recommend the Geek Squad 5-Year Protection Plan to anyone looking to protect their investments. It’s well worth the cost for the coverage and incredible service!

I didn’t use them to assemble the tv and haven’t had any issues yet, but if we do it will be covered by the geek squad.

Geek squad protection plan is a great investment for expensive TVs well worth the money

Your utility from this service is going to vary greatly depending on the products and services you purchase, The amount of time you are OK with devoting to setting up your own devices, and your level of technical competence and education. For me, this service is not something I would use most of the time - BUT - for certain product categories like OLED displays, the peace of mind is worth the extra cost, knowing I can exchange the display for a replacement if it burns in or has another failure during the warranty period. Overall, it really depends on your personal needs, but this service definitely has its place, and can be a real value depending on your situation.

Geek Squad Review: Reliable Service Over the Years I’ve been using Geek Squad for the past two years, and they’ve consistently delivered excellent service. Whether it’s setting up new devices, troubleshooting issues, or performing repairs, their technicians are always professional, knowledgeable, and efficient. What I appreciate most is their responsiveness—appointments are easy to schedule, and they always show up on time. The Total Tech Support membership has been especially valuable, covering a wide range of services and giving me peace of mind for all my tech needs. Over these two years, they’ve helped me with everything from computer repairs to setting up my home entertainment system, and every experience has been hassle-free. Geek Squad is a service I trust and highly recommend to anyone looking for reliable tech support!

Piece of mind, worth the money. Just wish it covered everything

I always get the total protection. I guess it was called geek squad before but now it’s total and it

I think it is worth getting for a peace of mind if anything should go wrong

One awesome tv, no issues at all, great picture as well.. having extra piece of mind is always good

I haven't had to use this yet, and hopefully never will, but it seemed to be good value for the money to cover my new 65" Bravia OLED!

Reasonable price for a long warranty. It's only $10 more to go from the 2-year warranty to a 5-year warranty.

Product performed and it was everything as described

I always but a warranty for the purchases that require one..

Its nice to know if some thing go's wrong I'm covered, I don't have to worry.

Definitely would suggest that 5 year warranty. Makes me feel safer with my purchase.