Customer Ratings & Reviews

Bought a new TV. Wouldn’t have left store without protection

Totally Recommend it, its worth it! Any issue, this will cover.

After I purchased this TV I was very glad I got the service plan.

Like I said I’ll be in to talk about this today Thankyou

The agents mounted on my t.v and helped me from doing it myself!

So far I have no problems with the TV I bought, I’ll update this once I have the experience dealing with the service.

Haven't used it yet ,really hope I don't have to use it.

Glad to have peace of mind that I have a geek squad if I need them

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Glad to have peace of mind that I have a geek squad if I need them

Very helpful .If I have a problem with my devices they are easy to contact and schedule to fix the device…

I always recommend to get the warranty! It’s helped us numerous times and I have peace of mind.

They are very professional and are quick to help. They know their stuff .

The 2 year Geek Squad Protection is great and I recommend it to everyone!

Was really glad I could buy this since the TV was bought for my daughter. Everyone knows what kids are capable of!

A must have for expensive items to sleep at night.

When Ever I Purchase Something Of Value I Always Get Geek Squad Protection.

Have not had to use it yet but when I do I know it will be great

Great customer service and very knowledgeable about the products

Very affordable must have just in case, better safe than sorry