Customer Ratings & Reviews

TV is great, quality of images, feels like a more expensive tv

Haven't had to use it yet for my tv. But not a bad thing to have for just in case.

The agent clearly explained the different kind of protection best buy has to have a good understand of the choice I needed

I haven't use my warranty yet and hopefully i don't have to.

I bought the 2020 LG GX OLED and was a little concerned about any possible burn in, and with the 5 year geek squad protection available i will get a new tv if this happens so it was well worth the extra expense.

I've purchased this for previous items and it is a must for the cost.

I Buy all my Appliances And electronics from best buy because always have great customer service and if you compare the price for the extended warranty Best Buy has the best price along with no hassle if you ever need to use your extended warranty that is why I been a customer at best buy for twenty years.

Never had a problem with geek squad I always get it because you never know we could go wrong with electronics

I always purchase the extended warranty on my technology purchases. We have six tvs we have purchased for our church. All of them have the bestbuy extended geek squad protection. I like the security that they covered if anything goes wrong.

Easy and quick response time. Very efficient. Great and understanding customer service. Will fix or suggest a replacement if it can’t be fixed.

Easy and quick response time. Very efficient. Great and understanding customer service. Will fix or suggest a replacement if it can’t be fixed.

Geek Squad service is so GOOD, you'll almost want your equipment to break down. Which it probably won't.Just, if it does, you can count on quick and fair resolution of any concern. Which is why I am loyal to Best Buy.

Agents brought new TV inside and set it up on my TV rotating stand

I always buy the protection plan for major appliances it comes in handy I replaced the a 65 inch Vizio that stopped working right before the warranty ran out

it’s ok i don’t understand it. you can only use it if you bought it in the store

Always comes in handy to have the extra protection. Had to use it once and the process was great for a free replacement.

I usually don't buy the warranty but this one has already replaced a big TV that failed. Saved me over $800.00

I usually don't buy the warranty but this one has already replaced a big TV that failed. Saved me over $800.00

I rarely get protection plans anymore. Best Buy is so wonderful at fulfilling a protection plan they are worth the cost on more expensive purchases. Best Buy has the best customer service of any store I've ever dealt with.

I haven't used this service yet. I bought it in case my tv has problems and will be covered.