Customer Ratings & Reviews

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

The gentlemen that delivered our television were very professional, friendly and knowledgeable.

Geek squad came out to the house with no problem Repair the hard drive cleaned up the mess and left out quickly

We got the plan because it was a good value - we're hoping that we never have to use it, but it's good to have the protection just in case!

Is a good idea to get this protection it will help.

A friend installed and mounted the tv. It working pretty good.

Haven't had to use it yet, but it feels good knowing I'm protected.

It is 100% worth it. Now some words to reach 50 characters

Geek squad service plan is must have Would not buy product without extra warranty

With the price of repairs skyrocketing, a way to cover any unforeseen issues.

I have Geek Squad protection on all my electronics and they take care of them to my satisfactions.

Small price to pay for piece of mind, luckily I have bought from Best Buy for years and never had to use it.

Have not had to use yet, but just knowing under warranty for 5 years is excellent.

I like the 5 year plan. I do not have to worry about my appliances breaking down in the next 5 years

It’s good having repair coverage if the device malfunctions and has a costly repair

I haven't used there services yet, but its always good to have insurance on expensive things.

Bestbuy is the best I love Bestbuy warranties very helpful and the prices are the best

Takes about 15 seconds to turn on. Sometimes when turned off, picture disappears but screen and tv stay in. Still waiting for almost a year fir geek squad to install it as promised when I bought it!! Sent 3 emails so far...

Best purchase I've made in ghe event my TV stops working. It wasn't expensive either.

I’m a practical guy and I tent to buy a protection for my devices. Geek squat is a great service because they helped me when I needed it!