Customer Ratings & Reviews

I always purchase an extended warranty. Great service.

This product is durable and worth the money. Great product

We haven't had any issues yet with our purchase but glad the support is there if needed.

They did a wonderful job setting up my TV. Thank you, Geek Squad,!

The agent is mounted my TV and connected it to all my spectrum devices and Internet services

This is the second time I’ve purchased the extra coverage. It’s well worth it! My last TV quit working and it was a very simple process to get it exchanged. I received back my purchase price as a store credit to use on my new (better) TV.

I had an issue. The Geek squad came rithe out. Great guy.

The associate was very knowledgeable and friendly i will definitely come back to buy from this location.

[Employee of bestbuy] I purchase Geek squad protection on just about everything and it has ALWAYS been worth it. It makes everything easier and I always get great service if anything ever happens to my electronics.

The Staff of Geek Squard are the best...Phil always greets me with a Welcoming Smile. His expertise is always astonishing to always helps me figure it out. Our challenging time on the Laptop or Internet are swift and rewarding with the answer to my dilemma! Jason, the GM, always helps me as well. He always takes time to make sure I have been given the best service. Great Star!!

It's cheaper than most 5-year warranties on the market. I hope I never have to use it so I can't tell you how efficient and good the company will be. But I had a problem with Best buy once before and they fixed it as best as they could. Problem was delivered the wrong TV and they couldn't fix it until the deliverer said it was delivered which took them days.

Always nice to have the option for help if something goes wrong! Haven’t needed it yet (fingers crossed) but best to always cover yourself just in case with these big purchases!

Good protection for low price. Real piece of mind.

Always recommend getting geek squad warraty! Its a no brainer!

I rarely have to use Geek Squad, but it’s always nice to have them available to protect a purchase!

I have not had to use this yet (just bought the TV), but I have heard nothing but good things about this service. And at only $49.00 for 5 years I thought it was a real bargain.

TV was pricy but has a great picture and works just fine. I wanted to hook up RCA stereo jacks from my stereo and this TV would do it by use of the ear phone jack. Many of the new TV's won't let you connect RCA jacks but Sony does! Streaming TV shows and 1080 or better cable look fantastic! The only thing I was disappointed about was it went on sale the day after I was eligible for price match. Literally went on sale the next day that would have saved me $50.00.

Exellent! So glad I did this. Pros fast, came out and diagnosed within a week, replaced my tv great customer service stateside. WELL worth the cost. Cons call center transferred overseas dropped calls twice after long wait times. Couldnt purchase protection plan over the phone for replacement had to go into Best Buys store to repurchase.

It was very good experience in the store employees cooperate and the way they display the items it is so good

Have not had to use them but I am sure they are great.