Customer Ratings & Reviews

I get geek squad coverage with almost all purchases from best buy. Making a claim is so easy. Either repair or replacement it's way better than having to pay full price for a new item.

I was hesitant switching to Roko but ended up pleasantly surprised. We love our TV. Bought another one for the bedroom.

I had a 55" LG and a 2 year extended repair or replacement plan that I thought that I would not need, 18 months into it and the LG went south. They sent the Geek Squad out did an assessment and replaced the LG and no charge, so I upgraded in size and purchase a 5 year plan.

Haven’t needed it yet on this item, but have used them before and there number one!!!

It's help to know where i can get my flat screen tv fix in the future

The representative offered it and explains why should i get it but did not push me for it.

When you buy a TV or and appliances you need the five year warranty deals for just in case

Definitely worth it to purchase this for peace of mind especially given that the customer service is so top notch.

I always feel like a fool when I don’t purchase the geek squad warranty especially after a year goes by and I break whatever it is! It should be law! If it’s over 200 bucks purchase the geek squad warranty!

As a Best Buy customer I’m very happy that I was given the option to add the two year Geek Squad security to insure my purchase of my Samsung 70” Television for a low price. Very satisfied as a Best Buy customer.

I haven’t had to use it, but it is good to know if I do when the warranty is up it is there

I normally don't buy extended warranties, but this warranty was a good value for the 5 year plan. Hopefully we won't need it, but I have peace of mind knowing the T.V covered if anything goes wrong.

geek squad has been extremely helpful and have been very patient with me. they’ll 100% get the job done

Got the warranty for a deal of a TV. Hoping that if my TV breaks out of the manufacture warranty this will save me some money.

Added this service to my open box 65 inch 8K Samsung TV. So far the product exceeds all expectations!

This warranty is great to have. Especially when you need to know geek squad is available to help with making sure your tv has great service agreement.

They replace the fridge without an issue but I lost food twice and sent li the form twice never was reimbursed. Talked to different mangers they even said they woukd send it and still never was reimbursed. So as far as that it fake and they wont reimbursed fir the food. All my lobster, dhrimp and steak never replaced 2 times. So dont wate your time filling ut iut becwuse that part is like scam.

Excellent service, In Puerto Rico, but the center call was not easy to me. I like to make the appointment direct in stores.

The best option you can get. A lot of other places have similar options but Best Buy is by far the best choice.

Considering I have not had the opportunity to try this service, I have had it before. I appreciate their expertise. Hopefully I won't have to contact them,but I know the problem will be resolved quickly!