Customer Ratings & Reviews

It's a very nice QLED TV at the price you really can't go wrong, plus 1000 nits is nothing to sneeze at, would purchase another TCL in a heartbeat. Best Buy was quick to deliver and fast shipping A+

GREAT PICTURES QUALITY AND SOUND, VERY MODERN , GREAT TECHNOLOGY

Very friendly people, and very professional. I would highly recommend them!!

Great value and quality. Highly recommended for the price.

Great price for piece of mind. Fixed free or replaced

Two reasons: 1. I have had nothing but problems with the one I purchased and I keep getting the run around. It will lose cable channel reception when other tvs in the house do not. It shuts down on the cable side while the internet channels work. OR, it will work on the cable side but the apps (Netfix, YouTube) freeze up. 2. Sony has used the covid 19 issue to shut down their tech support. You can not even speak with a tech. This is a smoke screen - they could have the techs work from home as millions of other support people do. It's BS. I'm still fighting with Best Buy and it's been 3 months. NEVER,EVER AGAIN!

I purchased the extended warranty for a TCL TV, I've been having intermittent lengthy black screen and having to uninstall and reinstall apps. I scheduled a service appointment and was contacted by a third party repair service (Randy) was GREAT! He determined there were no parts available. That"s then turned over to another third party AIG insurance company, after three weeks they have never contacted me I've been on hold for a total of over 4 hours with never an answer. I contacted the geek squad at my local store and was told he would get back to me but never did. I got someone on the geek squad help line this morning and was told he would make a contact. Just beware you are not really buying a best buy warranty it's an insurance company! Good luck with them!