Customer Ratings & Reviews

Geek Squad has saved the day on numerous occasions and usually when I am in major meltdown mode due to a deadline. They are FABULOUS! I highly recommend.

Never an issue is I need to return anything. No questions asked!

Sure it may cost a little extra, but you get extra time on your warranty... No brainer

Needed a way protect my new B4 model!! Highly recommend for any TV over $500.

This little tv is great for a guest room. You can download any channel app and log in or purchase.

Haven’t had to use it yet, but from everything they say that you get, I am very glad as a single older woman I have it.

I always purchase the Greek squad agreement when I purchase televisions as the manufactures warranty does not include shipping and at times the service is not very good. I have found that the geek squad service backs up the purchase of the TV really well.

Haven't had to use it for current TV, but used them on past TV and they were fast to come out and troubleshoot and since they couldn't fix it, I received a replacement

Have always had good service and response from Geek Squad warranties.

So I mainly purchased this so I could get a warranty and let professionals install our ridiculously expensive entertainment system. Well we have had nothing but issues. So... had to get a replacement TV (Sony - 85" Class X950G), wifi disabled completely, fine whatever. They reinstalled the new one, cool. Definitive speakers (High-Performance 10" 3-way Tower Speaker) constantly pop even when the TV is not even on. Our Logitech remote (Harmony Elite) has issues switching inputs/devices almost every single time we use it. Only when using the smart TV apps it randomly shuts off with the Receiver (Pioneer - Elite 9.2-Ch). Geek squad has been out twice since installation, can't figure out why the smart tv/receiver turns off by itself, can't figure out why speakers always pop, and did absolutely nothing to the smart remote... still have all the same issues over 6 months later. Wife wants to return everything back if we could.

Never had to actually use the protection plan thankfully but having one on my products gives me some peace of mind in case something happens

You can’t go wrong with Best Buy protection plans, the peace of mind is worth it !!

This service is a MUST for all your tech. They are able to fix or replace any tech concern

They have the best of quality customer service would definitely recommend for all your electronics and appliances!

Best buy was AWESOME! My 85" TV died after 3 years, and Best Buy was GREAT to deal with on the replacement.

Geek Squad is always there to have your back! I dont have too many problems, but when i have, The Geek Squad has always been there to help, and be worth every other time I've purchased this protection!

If I am going to invest in such a expensive item as my 75 in tv [X900F], then I have to purchase insurance on this. Hope I never have to use it. Always rely on Best Buy for a lot of my needs, especially my major electronics. They are quite knowledgeable and eager to provide their input. Please, do ever remove this store so close from my home here in Kendall.

Very low price for the years of service protection ever

Yes tv for my bedroom and best caption. Able to watch

Always good to have protection behind your back. Easy to pay and apply protection.