Customer Ratings & Reviews

The agent had great customer service and great communication. He explained every step in the process of fixing my tv and made sure all my appointments were scheduled at convenient times for me.

Agents set the Tv up and showed me the operation. Agents were very polite and didn't leave any packaging behind for me to have to dispose of.

This plan is a decent value for full geek squad coverage. Always had good service with best buy geek squad for all my devices. Would recommend buying the 2 year plan for everything

Excellent experience. Great tv and excellent installation

I haven’t had to use it yet but it gives me piece of mind just in case something happens to my television set after the manufacturer warranty expires. The nice thing about Best Buy protection plans is that Best Buy will come to your house to fix.

This 2 year protection plan came in handy once my tv stopped working almost 2 years to the purchase date. Geek Squad mailed it out to be diagnosed and within 2 days I received an email that my device would be replaced. I went in and was given a gift card.

I had to use this once on a previous purchase and the interaction went as easy as can be. It’s there when you need it.

5 year warranty for a very decent price. It's hard to review something I haven't use but it's an affordable insurance. Never used Geek Squad before. Didn't like Best buy's last insurance partner.

We are so grateful to these young fellas installing our 60"LG tv..they were very careful and polite. They make connecting all those awful wires a breeze. They were very patient with us and walked us thru installation and operating our new screen and remotes several times til both my husband and I understood. They are well worth their cost!

My device has not had any problems, but having the peace of mind that if it broke or malfunctions I could easily get it fixed. Amazing service

Hopefully I'll never have to use this 2-year protection on my TV, but in the event that I do I sure hope Best Buy will come through with a replacement.

Very good to know that my purchase is backed by the Geek Squad

Highly recommend getting extended warranty for every purchase. Came in handy when TV stopped working.

When my old tv's screen broke out of nowhere, the Geek squad did all they could, but nothing could be done for the screen, but they gave the credit (the price of the tv) so I could buy another one.

When my old tv's screen broke out of nowhere, the Geek squad did all they could, but nothing could be done for the screen, but they gave the credit (the price of the tv) so I could buy another one.

Highly recommend the Geek Squad warranty. Manufacture warranties don't last long and you gotta ship them out. Totally regretted not getting it for my monitor, but got it for most other items. Have used it and they make it easy for a Repair/Replacement

My tv was mounted and installed by two of the most intelligent agents they could have sent my way. I felt very comfortable having them to work in my home. The patient they had explaining the ups and downs of have to maneuver through the channels was a plus.

The geek squad protection plan is a good purchase to cover and problem which could occur. Without it, the cost of repair or replacement could cost more than the protection plan.

Although we probably didn’t need this, we purchased it so we have confidence if we had any issues in the future. Always good to have the geek squad available when you need them.

Bought this to protect the electronics in my home. Had to use it once, no questions asked. A tech came to my home and did his job. Unfortunately the TV he was working on was trash and couldn't be fixed. The protection plan covered the tv.