Customer Ratings & Reviews

for tv it was kind of brutal . The tv was broke the guy had to come out and change the main board in the tv before giving us a new tv. So this took almost 2 months. We did not have a tv for almost 2 months Every time they came they had to replace the same thing ... The tv was 500 dollars instead of replacing it they spent 3000 on 3 boards that did not work, whatever they had to pay the guys to come out and work every time for 2 hours, This was honestly ridiculous. Nothing made sense. luckily we finally got the replacement after the 3rd time and thats the only reason we get 1 more star.

I but the protection on larger itiems and glad we did. Our $2,200 Sharp TV and a problem and they refunded the entire purchase price 2 years into the contract and we were able to purchase a newer, better TV. There was no hassle involved. Good to have with major electronic or appliance purchases, worth the extra cost.

Knowing the TV was going into a bedroom was bothering me so I decided to get the warranty as a precaution.

Renewed for replacement TV. Based on prior experience I won't be disappointed if this one fails.

I'm glad I bought the service plan on my Sony TV. It stopped working and I replaced it with a Samsung almost for free. I was very happy about that!!! I wish the remaining years of the old plan could transfer to the new plan, but they don't.

I always always always get protection. I have a little one, plus pets, PLUS accidents are bound to happen more often when you DON’T have protection. So far Best Buy protection plans have helped tremendously, especially on my child’s tablet.

So far do good. I had a small line issue. Call them thex came out and correct the small line issue. I will always call them if I need them. I will recommend the service to anyone.

They were able to diagnose the problem on the phone and able to come out to fix the problem in 2 days.

Never had a problem with geek squad I always get it because you never know we could go wrong with electronics

Best Buy of Paramus is the best around, good customer service 5 stars

Great product. To have that piece of mind is the most important thing. I know they will take care if anything happens.

My tv stopped working and got a new one with no issues.

They installed a bracket and mounted my TV. They connected to all my devices and even programed my Harmony remote.

4 stars if I have to use it…. 5 stars if I don’t have to use it

Aqesome tv for the price. Great picture and easy setup.

I love Geek Squad...it gives me the protection and confidence I need to buy from Best Buy..which is the only place I buy my electronics from.

I bought this protection only because it was not so expensive and figured why not. Manufacturers don't make things to last like they use to so I figure i protect myself just in case.

This is a good plan if you need service on a dishwasher, it beats paying it out of your pocket if you need to replace it or repair it.

No-brainer. Purchased one on a 65" Samsung TV for the living room and it started having dead pixels and it was repaired and and looks as good as it did new. Hoping won't need this one on this new TV; but it is great having peace of mind.

I always purchase the Geek Squad Protection. I travel a lot and have needed the protection. Best Buy has always been there no matter where I am in the country. My product was always fixed or replaced without any problems.