Customer Ratings & Reviews

WE LOVE our usual tech - all of them are great! They always make sure we understand what's wrong and what they're going to do to fix it.

Haven't used the service yet but for the price I added the 2 year coverage based off other reviews.

Very professional and friendly. Easy replacements good service and customer care team

Provided great coverage for my product. Very easy customer service very reliable would use them again.

Called them because of problems with the screen and the GEEK SQUAD diagnosed it and knew what was wrong with it immediately.

When I purchased a new computer for myself, I also bought one for my mom, who lives 700 miles away. I purchased the geek squad access for our computers, and when my mom has needed some help, I don't have to try to talk her through it over the phone - she can take her computer to her local best buy!

I have bought Geek protect for so many years, and had to use it on few occasions and was simple and painless. From TVs to gaming headsets and laptops too. You just never know if you'll need it.

Been a customer of geek squad over 20 years, and they're quality has declined. Had a product go bad in 6 months and the price of the item doubled. They did not pro-rate my credit and gave me minimal options but to upgrade to a way more expensive item, even though i wanted a direct replacement or next comparable item for my warranty.

They won’t replace your tv for accidental damage even though it says it covers accidental damage while moving it. Hit the screen on a banister going up the steps and they told me they wont replace it.

When I purchased my tv I had to get protection.If you really care about your tv and want to use it without thinking about any damaged not being covered .Then this is the plan you need and have a peace of mind .Enjoying my tv to the Max

Great product an pictures are magnificent TV an customer service an delivery was on Time

Geek Squad protection covers everything, very worth it when there is an issue with a product

They have repaired my computer several times and they work great!

Terrific and easy to set up...added a roku and we are in business...works great with xbox as well

Trust me it’s worth getting this covered. When my other Samsung tv needed to be replaced, they came to my house and took care of everything.

I operate vacation rentals so I buy a lot of stuff. I failed to get coverage on a Arlo Security Camera and it went defective in 9 months so still under warranty but dealing with Arlo has been MADDENING!!

Meets budget. Picture is crisp, clear, easy set up for install. Great sound system, level and sound. New face for roku! Give it a try! No regrets!! Thanks vicky

Geek squad is helpful, friendly and makes sure every is up and running before leaving

Got the warranty in case it breaks haven’t had to use it yet

This was my most valuable purchase yet at Best Buy. I couldn’t have gotten a better deal elsewhere. I got the 5yr plan on top of it!