Customer Ratings & Reviews

Had this service with my old tv several years ago. Never had to use it but was given extra bonus points when the term ended without use for my older TV. HAven't read all the way through the terms yet to find out if the still do that but no complaints so far. Peace of mind for a newer tv manufacturor.

Excellent service, product and warranty. Couldn't ask for anything better.

Geek Squad is very helpful and warranties are good.

Haven't used the plan and hopefully won't have to, but it seems everything is made to break these days. Thought I would it safe.

The agents were very knowledgeable and went above and beyond to answer any questions. I think the prices for geek squad have come down and feel more reasonable.

A purchased a 5 year warranty for my 50 inch Vizio TV. The TV started to malfunction after 2 years when on occasion it would not turn on. The TV was sent to Geek Squad service center for repair which could not duplicate the problem so they just replaced the motherboard. Then it happen again so this time they came to the house and ordered a new power supply after just looking at the TV, didn't even open the back. After the part was delivered they came back, put it in and it didn't work so they said we will replace the TV. I called the number given and was told that I would get back the purchase price of the TV plus the tax on a best buy gift card. The remainder of the warranty, 2 1/2 years, was then void and could not transferred to my new TV. That shouldn't happen but still worth the price when they can't fix it.

They can fix anything you buy at Best Buy in minutes

Good to cover your new 4K tv pass its warranty. Although they should cost less!! Less is better and would encourage people to buy it more often without thinking about it twice and more likely to turn it down.

I decided to purchase this with my new item specifically for protection purposes. Not sure of all of the benefits yet as I have not needed the services.

Great laptop. Love the slimness of it and has a great picture quality.

Well they don't do the 5 year plan anymore would like it back.

The Geek Squad installed my TV in a very professional manner. I didn’t have any help in the family capable of lifting the TV or setting up the wall mount.

Haven't needed to use it yet but I have used it for other products. My experience with Geek Squad has always been positive so it was definitely worth buying.

What I do not like about the warranty is that once you use it, you no longer have the warranty in effect. For example, I bought a 3 year warranty on a microwave. It died in 18 months. That's it! Warranty over. I paid for 3 years for the remaining 18 months was non transferable.

This is so worth it invest is the best thing with electronics

Always get protection on televisions! You never know what could go wrong to it. Yeah, they do come with manufacturer warranty but the Best Buy protection goes above and beyond.. if you want to be covered get the plan!

Great employee lots of help in store and online thabk you

They fix it or declare it dead making a refund simple and instantaneous. I buy coverage for all my electronics

Love geek squad ..had one issue with open box computer all in one that I don't think was handled properly but overall good job

Love it. And they are good service and good products