Customer Ratings & Reviews

Come on fellow loyal Best Buy customers make a new purchase today and make sure you purchase a protection plan

It is alexa comparible, i love that i can control my tv through ghe alexa app, the image is great for watching tv shows, movies and even plauing videogames. Yea youbwill get a much better image with a 120hz or higher tv, but you will also be paying 2-3 times more for a 57 inch tv. Im very happy with this purchase. I bought the warranty for like $30, i have complete peace of mind for the next 4-5 years if anything happens. Cant go wrong!

The Geek Squad is wonderful. I had a stroke and needed help several times. They were great and walked me through to resolve any issue. I would never use my computer without knowing they were there to help.

Best Buy warranty used to be better but with what they still offer can’t go wrong with a warranty.

Very good price and customer service was top notch.

I have always purchased the Geek Squad protection plans for large purchases. Thankfully I have only had to use it a couple of time, sure glad that I had it. Some people don't care to or say not purchase. I personally always feel better when I do.

Excellent service. great technicians. Very helpful & cooperative. Timely & courteous.

Keeps our products protected as an extended warranty plus we get great discounts on future products. Beats the price of individual warranties

I had a 5 year Geek Squad warranty on my Samsung tv which was a good thing since it quit after 4 years. Best Buy sent a Geek out to my house to check it out and he determined that It was best to replace it. So they gave me a number to call and it was fairly easy for them to exchange it. Just be aware that what they replace it with might not be as good as your tv. They gave me a model that was horrible so I had to go to the store and check them out to see which one I liked. The sales guy helped us and we chose a different brand and went home and called the number and they replaced it over the phone and now will deliver it and exchange the other one. So definitely get the warranty. It's so worth it.

Very professional and listened to issue, Had timely feedback for next process.

I have not been able to try out the coverage for any of my bought items.

Excellent service helped with my pc troubles and was able to get my device functional again.

The geek squad certainly lives up to their name. They were on time did the work very professionally and quickly. First time using them, will do so again

The Geek Squad service was great, quick and efficient. I will definitely be buying the protection plan again!

Geek Squad ROCKS!!! Always on time (whenever I've used them), thorough, knowledgeable and clear in explanations.

I believe the Geek Squad protection should start at the end of the original manufacturers warranty, not immediately. The way this one works, we are only getting one year instead of two years (the one I purchased). Not happy about that at all. During the original warranty, the manufacturer should send someone out to repair your TV.

When I purchased my first big purchase Tv, I found that Hisense had a great deal on one of their more budget premium options but I was hesitant because of quality control concerns. In the end there was a minor issue with the panel of my tv a couple years into owning it. When I called geek squad about the issue I was able to get my entire tv replaced!! They helped turn a curse into a blessing. Worth every penny.

Best Buy (Geek Squad) honors their warranty. I've bought this warranty for each of my kids laptops when they go into college. I have one who tends to have issues with her machines. In every case, Best Buy has honored the warranty and fixed or replaced the machine. Awesome Job Geek Squad!

The agents mounted my TV and connected it to all my devices

Fast and easy customer service hassle free experience