Customer Ratings & Reviews

The protection plan is good overall. What I don't like is it doesn't kick in until a year after you purchase which wasn't obvious when I bought the TV. You have to go through the TV provider for the first year on most models. So, basically, you are paying for a 4 year plan instead of a 5 year, because you can't use the plan in the first year of owning your tv. The bottom line, you shouldn't be charged for a 5 year plan if it is only good for 4 years.

There guarantee is 100%. Always helpful. There full of knowledge and ready to help you out to 100%approvals

Happy with the extended warranty. The last tv started having problems just outside the factory warranty and as a piece of mind it was nice having the extended warranty. The tech’s came and checked out the old tv and determined that it was unrepairable. So the upgraded my tv with the newer model and I kept the same warranty.

Excellent service and coverage. Always available to facilitate the claims process.

I wanted to make sure I had a safe guard with this ROKU TV in case of future issues

Geek Squad is very much worth getting. They are fantastic and always ready to help pretty quickly. Definitely recommend.

The agents hooked up the TV and explained everything to us from turning it on to turning on Prime Video. These guys were very knowledgeable, smart, and especially patient with us and took their time to install the tv and were very neat and cleaned up after themselves including taking the box/trash with them. All I had to do was to sit down and enjoy my new TV.

I purchased the 2-year Geek Squad Protection Plan thinking it would provide immediate coverage if something went wrong with my new TV. Unfortunately, that’s not the case. What they don’t tell you upfront is that if your product is still under the manufacturer’s warranty, Geek Squad won’t help you, they’ll just refer you back to the manufacturer. That means you’re really only getting about one year of coverage, not two, because Geek Squad won’t step in until the manufacturer’s warranty expires. To make things even more frustrating, if your TV is wall-mounted, Best Buy won’t unmount it for you unless you pay an additional $150 or hire someone else to do it before they’ll even assist you. So, even though you pay extra for “full protection,” it doesn’t actually feel like full protection at all. This experience feels misleading and like false advertising. When you buy a 2-year protection plan, you expect help anytime during those two years, not to be bounced between companies or charged extra just to start the replacement process. Customers deserve better transparency about what this plan actually covers and when it applies.

I love the geek squad service i can be relax if somethings damage they fix it fast and no cost

The Geek squad service is great. Definitely a must have when purchasing electronics.

Using for my community gym, the residents absolutely love it. Great picture quality. Would definitely recommend

Very good service good customer care for products you buy!

The salesman at Best Buy in Germantown (Mr. G..." ) was very helpful, knowledgeable, and patient with me. He took time to explain the importance of purchasing a warranty for my 24 " televisions. I did purchase three warrantees. I appreciate his assistance and would definitely recommend him to also help my friends and colleagues with purchasing items at Best Buy..

This is one of the best tv's I have ever bought, Samsung is by far superior to any other Tv brand in the market and purchasing from Best Buy? everything will always go right. Don't forget to use Geek Squad!

BB is asking me to review something I've not needed to use yet. Yes, I purchased this for my TV but I can't give an informed review since I have no experience other than buying the plan which was painless and reasonable

Always recommend getting geek squad warraty! Its a no brainer!

The warranty better never get used but if it does these ninjas better have my back

Would not purchase a new higher cost electronic without the extended warranty! Our last Samsung TV went out 30 days before our previous extended warranty ran out. Old set was replaced with a new one at no charge.

The geek squad are amazing. They know their stuff and they are very helpful

I'll tell the world. I have been super satisfied with Bestbuy, in And out the store. Even customers satisfaction over the phone. I even have excellent customer satisfaction with carry out. Thanks Bestbuy far all you and your management team do to have Great customer service. from. hitemwiththelove.