Customer Ratings & Reviews

I was helped quickly and efficiently! This is why I always go to best buy for all of my electronic needs.

I had a TCL TV that needed service done and ended having to get a replacement. I'm so glad I had the protection plan, they replaced my TV with a new one, which was a newer model. The one "downfall" is they give you credit for the current value of the TV instead of the price one paid for the product. Besides that the service was excellent and very professional.

I've been buying products at Best Buy since 2006 from laptops...to tablets....Cameras... to TV and Ring home security cameras...Their protection plan is the only one I buy for products bc when something doesnt work they Fix it right away and can bring some items to store like tablets or laptops...while at other stores all items need to be shipped out for fixing

Best buy offers excellent customer service and piece of mind for my expensive tv

My tv picture died just a few months before the 5 years was up. I was given an e-gift card to use toward the purchase of a new tv. The reason for only four stars is that I made multiple long phone calls to get it straightened out. It shouldn’t have taken me so long to get the credit for the covered item.

Was recommended 5 year or 1 year warranty i chose 5

Purchased for our new LG TV. Hope to never use but other family have praised the service.

I like to protect my larger purchase so this item was a good cost and length of time to cover the new TV

Had geek squad on my samsung fridge and it really paid off(twice). You should definitely get it for large applicances asstuff isn't made like it used to be....and these nice things are very expensive when they break.

This plans are the best never have trouble returning a defective item love this Best Buy plans.

I had a plan before when I purchased products from Best Buy and the service was great. Again I brought my computer to get a security check and upgrade. The process was great even due to the virus. It took a couple of days but it was all done to my satisfaction. I haven't used the service on the TV I bought hope everything is all good.

Anytime I make a big purchase at Best Buy, I usually add the GSP to my purchase. From past experiences, I've never really had an issue using my GSP on defective products and the value overall is great to have. I highly recommend you add a Best Buy GSP for any of your major purchases or even your simple devices (e.g. small kitchen appliances).

The guys delivered new tv..installed new tv mounting bracket, worked very clean and efficient

The agents came out to my home to see if there was a problem with my television. As well they came out to my home to help me find a replacement tv and delivered my new tv.

Have used the Geek Squad in the past Always received courteous respectful knowledgeable service Any issues that I have had were always resolved to my satisfaction

It great to have this support it really good when you have questions

Super great service. I really enjoyed my experience and am very satisfied.

Worth getting, as it's reassuring to know that your product is in good hands

Nice to know it's there. Though hopefully never have to use it.

We had purchased a brand new Samsung TV last year and just one month after the one year warranty expired, the TV went caput. Thankfully, we had extended warranty with our credit card company who gave us our full refund to purchase a new TV with a 5 year Geek Squad Protection Plan that we had to use just three weeks after purchase. Highly recommend protection, today, as nothing can be sure to lasts like they once did.