Customer Ratings & Reviews

I had a small issue with a tv I had purchased, I was in my last year of the geek squad warranty and I was able to get a whole new tv! Service was great and I recommend the extra protection.

I am happy the geek squad protection plan was purchased. This purchase will give me peace of mind in case something happens to the television. Even though the television is new sometimes things happen unexpectedly without warning. So having this will eliminate any uneasiness of this purchase. I would highly recommend this to anyone.

Bought my dad a new TV and there was no doubt that I was going to purchase a 2 year protection plan. I have purchased a tv in the past and did not get a protection plan, after my 1 year warranty was up I started to notice screen burn in...needless to say there was nothing I could do about it. Not no more, that will never happen to me again. A MUST HAVE!

I've used Geek squad in the past and they gave me great customer experience with my Tv

I just bought this Samsung - 55" Class Q80T Series QLED 4K UHD Smart Tizen TV and wanted to feel extra secure so purchased the 5 year warranty plan. Hope I never have to USE it but if so ok I'm ready! From the past experiences I've had with Geek the SQUAD all went well when they came to my home to Calibrate my TV. They took their time and were very thorough.

Make sure you get the protection plus. You will need this if you have little kids.

The Geek Squad professionals quickly mounted my television and peripherals. Additionally, they assisted me in set-up and provided a thorough overview of the features.

Geek squad has teally good services techd and preform great chrvjs

purchased for peace of mind sending that much money

The geek squad that came out to set up my tv, was outstanding. They were both outstanding. I was very satisfied with them. They were very helpful every step of the way!

Uses it in the past and hope to have a seamless experience if I’m in need again.

The previous TV was under extended warranty, that really saved us. Highly recommend buying the extended warranty, lightning or electrical surge protection well worth it. We have a High dollar surge protector, it DID NOT prevent or protect or TV.

My son is not the easiest on equipment and there really needs the protection

There is a large central white halo in the middle of the TV screen. I only found out about this AFTER mounting it unfortunately (having adhered to all instructions and precautions very carefully). I am a healthcare worker and have to travel for work a lot so by the time I got back home, unpackaged it and set up the wall mount, it was on day 16th from delivery date (past the 15 day return policy. Very unfair). Extremely disappointed at Sony products. Do NOT buy.

I purchased geek squad protection for a previously purchased TV which quit working 2 weeks before the coverage period ended. I was given a full refund with no hassle at all. I recommend paying for the extra protection for any large purchases.

GeekSquad has always been a great additional service offered by BestBuy. One of the reasons I always check BestBuy first!

The service is good and they are very professional.

With the cost of UHD 4K TVs rising, we could justify the cost of a 100% 5 year warranty through the GEEK Squad to give us peace of mind. We had the recent experience of another brand TV dying completely 2 months after the manufacturers warranty expired but was able to get a new 4K 60" TV at no cost to us under our extended warranty.

Thnak god for protection because i can get another tv or get it fixed if anything wrong happens to my electronics. I love Best Buy items.

Staff was very friendly, helpful and knowledgeable. I went in with a warranty/return and they helped out right away with no issues whatsoever. Thank you for all the help and making it easy!