Customer Ratings & Reviews

Worth every penny. They replaced my Vizio 58 inch TV, purchased in Nov 2020. After verifying it could not be fixed they offered me my choice of several comparable TVs. The whole process was quick and easy. All it cost was the price of a new 2yr protection plan.

Very polite and helpful. No problem on picking up the other tv.

We purchase the extended warranty for additional protection for our large TV

Can’t go wrong with Geek Squad protection, ease of mind having coverage if something happens.

No worries about future problems even with furniture.

I was always that guy that never wanted to get any kind of protection. But please do get the protection because it's something happens in that time frame. You are going to be upset and mad

I had the protection on my old TV. They couldn't fix it so they gave me a new one. ( NO HEADACHE OR EXCUSES) They stand behind their warranty. I would recommend everyone take out The Standard Geek Squad protection. It saved my pocketbook about 600 dollars.

I trust and will continue until they fail to uphold their standards. Literally, the reason to purchase at BB, even if you find it slightly cheaper somewhere else (and for some reason BB won't price match).

I got this for my 50” flat screen. 1 year later I call them up and tell them somehow my screen is glitched on one side I sent pictures and they told me they couldn’t fix it. So they gave me a free TV. Smaller but it was an upgrade. My flat screen was just a regular tv ended up getting a Samsung 43”

Haven't had to use it for current TV, but used them on past TV and they were fast to come out and troubleshoot and since they couldn't fix it, I received a replacement

Amazing service I love shopping with Best Buy they made my shopping spree very nice

Although it took alot of holding of the phone & waiting in line at the store, all in all, I'd recommend this protection plan. If it weren't for the 2 year plan we purchased, I'd have to fork out at least $500 for a TV comparable to the one we had that just gave out. Instead, we received a $400 gift card to use towards a new one. I paid $150 out of pocket for the difference. Not bad at all. In fact, this time around I paid for the 5 year protection plan. It could use some streamlining as far as customer service is concerned but still worth the trouble I went through.

Worst tv setup ever. I had a dog chew up original remote for a 70inch tv. Had to buy replacement. So I was having issues with tv running Netflix and other streaming devices. So I did a factory reset on the tv. Didnt know you couldnt program a with a replacement. Must have the original. So now I have a 70 inch brick. Al because their is no way to get past programming remote without oringinal.

I have no problem picking up the Geek Squad Protection when I am investing in something significant - like this new 55-inch Sony 4K Ultra HD Smart TV. In today's world, where technology becomes obsolete so quickly - having five years of protection gives me the peace of mind I will be covered in case anything goes wrong during the "life" of my TV. Because in five years, I'll probably be buying a new one anyway.

I haven't needed a Geek Squad associate to fix my TCL p605, which I bought the extended warranty for. However, I do have the confidence in knowing that if something goes wrong, a Geek Squad member will come by my home to fix my TV, if something does happen to it. And, if it CANNOT be fixed, I'll get a refund or replacement. Plus, I know some people, who have used the warranty and love it.

Excellent service have used Geek Squad for computer as well as television repair. When they were not able to repair the television they replaced it. Would highly recommend Geek Squad.

More convenient one solution to get help when needed

So glad we got the warranty. My children threw something at the TV and geek squad was easy to communicate with to schedule an appointment.

Peace of mind when you need it. You’ll never go wrong having extended protection for your purchases from Best Buy and Geek Squad.

I used to work for Best Buy and I shop a ton here. When it comes to TVs and anything covered with their "accidental handling" I always get the protection plan. It's a real life saver if something goes wrong.