Customer Ratings & Reviews

The exprienece with geek squad was very good they were prompt and listened to my query and provide the solution

Protects my TV for 5 years, that's longer than I'll probably even have the TV!

We havent had to use it yet but its nice knowing we have protection on our investment.

Excellent Picture......................................

Hoping getting this this time it will truly work if something happens

The tv quality is amazing, the sound is also amazing. I love how if I lose my remote I can use my phone as the remote.

Its been a while since I used geek squad, but then again when I needed them THEY WERE THERE and did a great job. Great service, nice people and quick. Couldn't ask for more!

I like that, good service around the clock snd eith people with good experience snd customer focus

I had my tv go out and was upgraded to a larger tv. Very happy with how easy it was to complete the switch. Very helpful when I called.

You have you get your protection plans because you never know what can happen

Never had to utilize, but glad I have this just in case!

Never had to utilize, but glad I have this just in case!

In my instance, it was a lifesaver because I had a problem with my tv. The geek squad came immediately & exchanged it. I was wonderfully pleased. Initially i was hesitant because i nave 3 other Samsungs & never had a problem. It was the best decision.

Haven’t had to use yet but really nice knowing they are there for ya

Tv looks great while playing games, BUT has a severe problem with judder/soap opera effect that is very distracting while watching tv!

When I was with geek squad it was well everything went well

I hope to not need it for my TV but they have been very helpful in the past.

I definetly recommend these services. They are always great to have

They set up an appointment for anin home visit within the week that I called. Because of COVID Brandon from the Home Theater Department of Geek Squad (Home Theater Dept handles large TVs), took information from us over the phone to diagnose the problem prior to coming to our home. Based on our description he attempted to order the part he suspected was the problem. But the part wasn't available. So they called and told me I had a choice of an exchange for another of the same if it was available, another comparable tv costing the same as what I had paid for this one, or store credit for the total amount I paid for the original television. We chose the store credit. Within minutes I received two emails. The first was a copy of my original receipt. The second was the link for the store credit. It required my phone number and a Pin number that was on the bottom of the receipt from the first email. One click later and I had my store credit. It was really that EASY! We dealt with several people along the way. They were always pleasant and took their time to help us. By choosing the store credit, my husband and I were able to shop the current sales, decide if we wanted to downsize from 75", whether we wanted to spend less this time or maybe spend a little more. But several hours later we choose another 75" TV just not the same one. And YES we'll be purchasing the 5yr Warranty Plan again.

we buy everything with geek squad its like why wouldnt you