Customer Ratings & Reviews

I always purchase the extended warranty with all my products at Best Buy. Geek Squad are alway professional, prompt and very knowledgeable when dealing with the issues I have had with my products. However the best thing about the warranty is the procedure for replacing repair or just providing you with an in store credit for replacement at the cost you paid for the product if they do not have a comparable replacement.

Almost 2 years ago, I purchased a 65" Sharp Roku TV from Best Buy. I'd never purchased an extended warranty before, but this time I did and now I'm glad. About a month before the warranty expired, pale streaks started showing up on my screen. I called Best Buy and they sent a technician out. The panel was going bad and they couldn't get a replacement, nor was the TV still offered. The technician gave me paperwork and told me to take it to my local store. Sure enough, they took care of me! I picked a new TV, paid just the difference in cost from the original, and a week later the new TV was delivered and the old one taken away. And yes, I bought the extended warranty for the new one.

good item , but after years now i can not use wifi and have to replaces it.

Excellent! If I need assistance they will be available. I haven’t needed them yet but in past purchases I needed them.

It is a stress relief to know that the TV is covered for 5 years.

worth the extra piece of mind! i add protection to all my devices ive used it and it helps protect your purchase

There pretty easy to get in contact with and they don’t make it difficult with their appointments like some other companies

Good protection plan to have for all electronic devices

The Geek Squad protection is one of the best if you have an issue with your product you just taken in no questions asked exchange for a new product.

Best Best Buy around I love this store and the employees are nice and friendly

I have not had to use this yet, so can't really say how it works. Glad to not have any issues requiring the extra protection. 5 stars for ease of purchase.

they know their stuff!!!! helped to get a virus out of my laptop

It's great having the confidence of knowing my purchase is protected

Ive not ever had to use. The technicians are definitely full of great advice. Ready for any challenge given.

The price of the extended was worth it. Always love the warranty

Was not too difficult to get the old TV looked at and the report submitted for review. The answer to replace came within a few hours. It was too expensive to have the Geek Squad just hang it on the wall so I choose to just have the delivery and haul away done as outlined in the warranty. However, I was never told that I was responsible for taking down the old TV from the wall. This caused over a 3 week delay in finding someone who could take the old one down and replace it with the new one. This cost me more money that I should not have spent other than installing the new one since I had the Warranty. This was on top of waiting over 3 months of getting this resolved due to the suspension of home visits.

Amazing! Service. Always quick and easy to file a claim.

Always recommend this you never know what could happen

Perfect size .... perfect sound...... picture is very nice and clear

Great protection program…would definitely recommend…..