Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 270 reviews
(270 customer reviews)to a friend
Rated 3 out of 5 stars
warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is way better than the manufacturers warranty. Just bought a Vizio earlier this year, and it failed in 9 mo. Zero warranty. Problem with this warranty, you have to haul your tv back to best buy.
I would recommend this to a friendRated 3 out of 5 stars
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is okay. It could be better but for the price it gets the job done
I would recommend this to a friendRated 3 out of 5 stars
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it for my tv yet and I’m hoping vizo will take care of me after the two year
I would recommend this to a friendRated 3 out of 5 stars
Insurance on tv, why not?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Havent needed. Lets keep it that way
I would recommend this to a friendRated 1 out of 5 stars
Repair tv not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good not at all worst Not recommended please don’t buy it
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy are cheaters regarding warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All new electronics come with one year Manufacturing warranty from date of purchase.But bestbuy will sell you two years warranty from date of purchase using the one year manufacturer warranty. And will just cover one year for warranty but will charge you for two years.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out and sharing your thoughts about this. Our Geek Squad Protection will cover the holes that the manufacturer warranty will not cover. That's why it starts from the date of purchase. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions. I hope this helps. If you have any more questions, please reach on out and we'd be happy to answer them for you.
Rated 1 out of 5 stars
Geek squad warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy the geek squad warranty it’s pointless, my tv had a line showing on the tv and I had set an appointment for repair and they never showed up , I got another appointment a week later and my tv got in worser condition to where it didint show picture I had the tv for 2 month , when they finally came they said it was physical damage and they couldn’t due anything , even after I told them I had videos I took everyday since the problem started , if they would’ve came the first time this wouldn’t of been a problem do not buy this warranty it’s all a scam
No, I would not recommend this to a friendRated 3 out of 5 stars
Good insurance!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Time will tell if this was worth the money! Haven't used!
I would recommend this to a friendRated 1 out of 5 stars
Unnecessary, useless, money down the toilet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scam alert. Runs concurrent to the manufacturers warranty. Useless. Money down the toilet.
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad no for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry for my English: I don’t have time for this service on the phone . I don’t want people coming to my house to fix my tv. My English is very bad to me understand online chat.
I would recommend this to a friendRated 1 out of 5 stars
Not good customer service or timeliness
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having to reschedule after waiting a week and a half for my tv repair. Told me the day of, an hour before the final show up time with a robot call saying they couldn't complete it and to call them back. Come to find out they don't have a part and didn't want to tell me until now. Now i get to wait another week without my TV in my living room.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth even existing at Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know more than they do technically so this is a waste of money. Nasty attitude. They hung the phone up on me again just this week
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech support not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with it. Keep $50 us to death. Had them come to hook up Eero net something to Help with streaming and internet. Guess what they can’t connect printers. My google home is not connected either. I have to wait two and a half weeks for printer person to come out now.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get this protection plan. When I got the plan they said it covered everything. That was a lie. Won’t ever pay for it again.
No, I would not recommend this to a friendRated 2 out of 5 stars
Plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with the plan. It doesn’t cover you completely.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there, Will. Thank you for taking time to share this with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help and didn’t get what I paid extra for! Had a lot of issues with my LG tv.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far we have not used this service. I am sure they are good if needed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dormant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad truly no good waited 2 hours for service and nothing ever came
I would recommend this to a friendRated 1 out of 5 stars
Do not do it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it due to the price. Just take your chances with the manufactured warranty.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best buy suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy are the worst do not buy anything from bestybuy south bay
No, I would not recommend this to a friend