Customer Ratings & Reviews

I purchased a samsung 4k TV back in August of 2016 and out of nowhere it went out in January in 2021. Luckily I had a 5 year product replacement plan on the TV. I was able to have the TV replaced and was given a full refund by best buy.

Picture and audio are both high quality ,and plenty of USB and video input and output. Overall great buy.

Great protection plan, love the geek squad. Bought the 5 year warranty for the new tv that was replaced by them when I had 2 year plan on old tv that died just before the 2 years. Highly recommend hassle free fast service.

Great price just in case. Esp for older family members when you’re not around to help.

Super good protection for devices will 100% recommend buyers to get this protection.

This warranty totally worth it. We have yesterday in the past and we don’t regret it.

Definitely recommend getting the Geek squad coverage. Definitely worth it. Specially when buying lower end brands since most likely to break.

Depending on the cost, the extended warranties can be a life-saver. You have to weight the cost of the plan verses the cost of the product and the likelihood of failure...I almost always buy them.

Best coverage money can buy!!!! They will not hesitate to completely take care of your issue.

I have used these Geek Squad service agreements in the past. They stand behind their service agreements. I was able to replace a TV that did not live up to its advertisement. I was very grateful for the replacement TV. I am VERY happy that I purchased this service agreement.

Love the people. Very friendly. Very knowledgeable. Only problem was that when my daughter broke my tv from hitting it they said that warranty doesn’t cover things like that.

Purchased this 5 year plan for my OLED Tv. Best buy is the only retailer I found that covers burn in as part of their warranty. Only warranty worth the price for OLEDs in the U.S

I have no problem picking up the Geek Squad Protection when I am investing in something significant - like this new 55-inch Sony 4K Ultra HD Smart TV. In today's world, where technology becomes obsolete so quickly - having five years of protection gives me the peace of mind I will be covered in case anything goes wrong during the "life" of my TV. Because in five years, I'll probably be buying a new one anyway.

I have not used it for this purchase. However, I have used Geek Squad before. A very good service.

Geek Squad fantastic Service company with quick complaint response.

Provides good service. Definitely helped me out when I was confused about my TV.

Have not used as of yet for the TV product. Nor have I used for any purchases. However if something were defective or to go bad, this is a must have for repair or replacement.

Love this idea to have it because they give a new one

Had a small problem, getting my TV to set up, they came out and helped with the final installation! Same day even!

Money well spent. Even the best equipment can break down. Enter the Geek Squad.