Customer Ratings & Reviews

The agent didn't connect the TV. We love our TV but I do have a question if you don't use your warranty do you get money back

I had to use the plan on a defective TV. I brought the old TV in and left with a brand new one. The whole thing to half hour, probably because I couldn't decide which tv to get.

It’s always better when you protect your devices, I feel safe.

If anything happens to the tv I purchased I will get a second one free of charge

Absolutely love this service, well woth the money paid. They were efficient and prompt in replacing my 43"tv

I WOULD ALWAYS purchase protection and very happy I did when I purchased my original television the coverage has just replaced.

Bought a new tv, and decided to get the geek squad protection. I have not had to use it yet, but it gives you a piece of mind knowing you have extra warranty. Best Buy has excellent geek quad techs, so worth the money.

I would not purchase anything from Best Buy without getting their Geek Squad, Total Tech. They have always stood behind everything i have bought.

Never leave Best Buy without it. Protection value outweighs not having it at all.

I’ve never had to use this service and hope I never do which is why I buy Samsung products.

I wont buy anything from best buy without this amazing service

Very good very nice merry Christmas to all and all a good time

When I bought my big screen Sony TV I also purchased the 5-year Geek Squad protection. Was I ever glad I did! Lightening struck my home and after a visit from a Geek Squad technician, my TV was determined to be beyond repair and I received a brand new Sony within a week.. Fantastic!!

Great price for two years of protection. Seems worth it to me.

Great you shouls go get one today!!!!!!!!!!!!!!!!!

The customer service was spot on as usual. I specifically wanted Geek Squad cause I believe they are cheaper then their new protection plan. That and they give awesome service.

I would highly reccomend purchasing the warranty to protect my 85 yr old mom. I was told if it breaks or something goes wrong to just bring it in and we get a new one no questions asked! At her age who needs the problems..... for three years we are protected for 20$ simple as that!!!

The support team is so quick and caring and follow up to make sure everything is good and the problems resolved.

Did not need to use this but having Geek Squad in my back pocket is a lifesaver

Excellent service provider with Geeks Squad production