Customer Ratings & Reviews

We are very happy with our 5-year protection service. The cost was reasonable and the peace of mind is great. The tv was expensive and we are happy we are covered if anything goes wrong.

We're so happy we purchased Geek Squad coverage. They were easy to schedule, prompt, polite, and very knowledgeable and efficient. We are so inept in anything electronic, but they explained how to use the new TV and music setup in terms we can understand.

We have had Geek Sqad for several years. Love that we can cover all of our devices. Any issues just take it in and drop it off. very quick and professional.

TV was pricy but has a great picture and works just fine. I wanted to hook up RCA stereo jacks from my stereo and this TV would do it by use of the ear phone jack. Many of the new TV's won't let you connect RCA jacks but Sony does! Streaming TV shows and 1080 or better cable look fantastic! The only thing I was disappointed about was it went on sale the day after I was eligible for price match. Literally went on sale the next day that would have saved me $50.00.

I bought a TV in 2017 and also purchased a 5 year Geek Squad warranty. I know some people will say warranties usually expire before you need them, but in this case, I was so glad I had it. The old TV suddenly stopped working, Geek Squad sent someone to check it out, it could not be repaired, so they replaced it with a new TV. I purchased another 5 year warranty for this new TV.

Having the Geek Squad available makes things very convenient. Seniors especially would benefit by having Geek Squad Service because if you have challenges you can get help instead of being frustrated. Get the Squad!

Always get the protection plan. It’s worth it because you never know with how stuff is built these days

Great picture quality! Easy set up & use too. Highly recommend

I have used the Geek Squad service via telephone to help with set-up or just any questions regarding my T.V., computer or watch

If you’re making a major purchase. Check the manufactures warranty , then consider getting a Geek Squad Warranty. It covers just about everything for a TV. Why buy a Higher end TV and trust that nothing will happen. It might not But what if it does. Is it worth the repair cost? Hopefully I will never need to use it. But if something goes wrong I’m pretty much covered.

Cant go wrong with 55" samsung s90c qd-oled. colors are vibrant ,Crystal clear picture and wildly thin profile. Good build quality. Game experience is top notch.

Haven’t needed to use this particular plan yet (yay) but in the events I actually have had accidents in the past, this plan has saved me money and customer service is great.

Haven’t needed to use this particular plan yet (yay) but in the events I actually have had accidents in the past, this plan has saved me money and customer service is great.

Had a Sony XBR 65” tv that was starting to act crazy! Geek Squad came out updated and replaced a part in the tv. It worked well for about another 9 month until the picture started to have lines through it or would restart on its own. Geek Squad replaced this unit, very happy that the customer service received.

Excellent A+ and very responsible and respectful!!!

It's cheaper than most 5-year warranties on the market. I hope I never have to use it so I can't tell you how efficient and good the company will be. But I had a problem with Best buy once before and they fixed it as best as they could. Problem was delivered the wrong TV and they couldn't fix it until the deliverer said it was delivered which took them days.

Matthieu Specq is the best. Very helpful & patient.

Vivian great tech. 100%. She had everything hooked up in no time. And explained how to use my remote.

I mounted the TV Myself but the people were very helpful with all the advice they gave me, I appreciate all the recommendations and good energy I was given

This is much needed warranty if you don't want to pay annually