Customer Ratings & Reviews

I recently purchased an LG C4 TV and paired it with the 5-Year Standard Geek Squad Protection, and I am absolutely thrilled with my decision! This combination is a perfect match for anyone looking to safeguard their high-end television and enjoy a worry-free viewing experience. The LG C4 TV is stunning with its incredible picture quality, vibrant colors, and sleek design. Adding the Geek Squad Protection plan was a no-brainer. It covers accidental damage, hardware failures, and so much more, giving me complete peace of mind. What truly stands out about the Geek Squad Protection is the exceptional customer service. The team is always quick to respond, highly knowledgeable, and genuinely dedicated to ensuring my satisfaction. Whether I need to drop off my TV at a Best Buy store or arrange for in-home service, Geek Squad's efficiency and professionalism shine through. Thanks to Geek Squad, I can enjoy my LG C4 TV without any worries for the next five years. Their support has turned potentially stressful situations into smooth, hassle-free experiences. I wholeheartedly recommend this protection plan to anyone looking to protect their valuable devices and enjoy ultimate peace of mind. Thank you, Geek Squad, for going above and beyond!

Enrolling in the 5‑Year Standard Geek Squad Protection was one of the best decisions I’ve made for my electronics. It offers comprehensive coverage against accidental damage, power surges, and mechanical failures—giving me complete peace of mind. When I had an issue, the support team was responsive and helpful, and the repair process was fast and smooth. The extended coverage duration feels well worth the investment, especially for high-ticket devices like TVs and laptops. Zero deductibles, easy claims, and expert repairs make this protection plan a standout value. Highly recommend for anyone looking to safeguard their tech long‑term.

Was offered to me while I was in the check out line in person as manager of store went above and beyond that day to help me with a gift for my grandson

Extremely pleased with this purchase I used to always pass on this, but I’m gonna do it from here and out

If you buy an electronic item over $500, always buy this protection plan. I purchased it with a TV and unfortunately had to use it but it works perfectly. This is a must. Think of it this way, If you buy a tv that is over $1000 are you okay with buying a new one if you do not have the protection plan?

Well worth the of mind. Replacing items is hassle free and quick.

For me being technology challenged it seems like a safe bet and good investment

After the waffling about paying $200 or so every year, I will never regret my decision again to purchase TotalTech and Geek Squad Protection! 100% satisfaction with every call, encounter and need regarding anything technical! I highly recommend getting TotalTech and GeekSquad Coverage as it covers so much more than merely items sold only at a Best Buy, but ANYTHING IN YOUR HOUSE THATS TECH TOO-no matter where you bought it. TotalTech with the added expertise and assistance with GeeknSquad has been absolutely invaluable for my entire family, all of our separate and different kinds of busy lives--including elderly parents who are not familiar with todays tech or integration capabilities, staff assisting with and ensuring each customers insividual needs are met for best as well as highest level for ease of use tailored to each person separately, and help with just about anything technical in the home with high quality standards, additional assistance and personalized care and help provided to any age group, all levels of technical expertise, as well as anyone who might come to mind based on some of the struggling with electronics, small or large appliances, etc. due to different disabilities while they attempt to navigate living in a world very much built and tailored to the able bodied majority. A disabled friend received a home consultultation with specific alternatives recommended, budget taken into consideration with all items identified by Geek Squad not even identified or addressed by the medical system with several home and health, daily needs assessments, etc never addressing the biggest life barriers hit by so many every single day. Best buys staff have been extremely compassionate, patient, respectful, engaged, pleasant, helpful and extremely knowledgeable with a wide variety of experts to assist with any technical question, recommendations for possible alterations to lessen the struggles of daily life, increase security, help best integrate needs with items you may already own to decrease barriers to many activities of daily living. Merely knowing I have access go a group of experts to help each exceptionally different family member in order to best meet their individual tech needs knowing their knowledgeable staff will consistently go above and beyond their job duties in order to provide the highest level of service to everyone, everytime, and even request additional expert opinions ans reviews to ensure all is done right the first time is truly a "priceless purchase" to have--even if merely for the added peace of mind for all household tech needs, recommendations or in home help!

This protection is always there for me and has never let me down even though I've only needed once I buy it with everything I buy over $100.00. Im nervous and want the protection. They always give replacement if something fails. Thank you so much, Erin.

Fortunately, I haven't had to use the Geek Squad very often over the past 20 years. My purchases have been cameras, lenses & gear, appliances and other electronics (phones, TV's, stereo, computers, etc.) But, when needed I have found them (GS) to be prompt, understanding, accommodating & helpful. I prefer having these services local & convenient. I have used B & H, Amazon, etc. but it always involves shipping and no person-to-person contact.

Found out my tv wasn’t working and they helped me use my warranty to upgrade and get a brand that I’m more confident in. Thanks for all your help!

I highly recommend getting a Geek Squad Protection plan when you purchase a TV. I chose the 2-Year Standard Geek Squad Protection plan. Now, I do not have to worry if there are any issues with by purchase. Get a Geek Squad Protection plan and enjoy your TV without any worries.

It is a good option for securing your televisions and having peace of mind regarding the longevity of the devices.

The TV isn't bad at all. I've had it since 2018. The only issue is the top of the TV is now separating at the top seam. Not sure why though but it's outside of my 5 year warranty.

The technicians were very professional from the get-go. They understood that they couldn’t park in the street because double parking they would’ve got a ticket so they were humble enough to go and park in the back alley which wound up being better. They were very courteous they picked up after themselves. They kept the chitchat to very minimal amongst themselves. They explained everything thoroughly and how the television worked and what to expect.

I have friends who have used this warranty in the past and every story I’ve heard has been excellent. While I hope I don’t have to use it, I’m glad I added it incase I ever need to. Peace of mind is an absolute fantastic feeling when making a purchase on something, this is nothing short of that.

Gives me the confidence to keep purchase of open box tv that has 6400 hours on the panel. I wouldn't have, but it's a Sony. They should alert you to display items prior to purchase. Haven't used warranty yet. Hope it comes through if I need it.

I got the full deal. As expensive as TV are this give me a good feeling

I am so impressed with Best Buy. You can actually see the product. I have used the Geek Squad before and was pleasantly surprised with the quick, efficient service I received. I would recommend this protection to anyone, especially for products that have a history of problems. Thanks, Best Buy!

Great Coverage for my electronics. Worry free protection