Customer Ratings & Reviews

So glad I paid for this. Our TV stopped turning on after about a year and half of use. Since I got this service they are coming to make sure that it can’t be fixed and if it can’t it’s getting replaced for free! Can’t beat that!

I almost NEVER buy the geeksquad protection, but I bought an expensive television and I made the choice to purchase the plan. Glad that I did! About 2 years after my purchase a red line randomly appreared smack down the middle of the screen. I knew it was out of warranty and at the time I had almost forgot that I purchase the plan until I checked my email. I contacted the geek squad who ultimately determined that it could not be fixed. They replaced the whole tv for no additional cost! I received a brand new television AND an updated model. I was so satisfied that I purchased the protection plan again, a two year this time, but either one is worth the money!

Geek Squad warranty is amazing. Everything was covered

Haven't had to use it yet, but have never had an issue with warranty plans from Best Buy!

The geek squad agents treat me with respect and patience, which is important because I’m not text savvy

Haven’t had to use yet and I’m happy I haven’t. This is a product that I recommend definitely if you’re buying open box

Having coverage on a super expensive greatest tv of all time til 2030 is very relieving

I paid for this just because I know how my kid eels in the last TV I had he damaged it so I paid the money for five years and I think this is a good warranty. I recommend everybody to get it especially if you know how your kids are and they like to throw things and stuff like that. This is a must have for your TV you guys.

I get this on everything I buy over $100 due to I've had plenty of things die on me prematurely, after the manufacturer warrantee.

As we haven’t had any problems with our newly installed 55” Sony T.V. yet, I’m not able to honestly review the 5-Year Standard Geek Squad Protection plan. However, if the protection plan provides service that’s equal to our installation service, we’re not worried about our ever having to use it!

They helped me replace a damaged tv and were very easy and efficient to work with.

Love the geek squad service! Installed it myself but if I had any questions they were a phone call away!

I originally purchased an open box item with the Geek Squad protection only to find the excellent condition was not even close with the screen of my television suffering severe damage. After trying to deal with the Geek Squad over the phone and being very frustrated with what I am assuming is an India based phone center, I gave up and took my issue directly to my local Best Buy store where it took some time, but I was eventually told I could receive a replacement television since the damage could not be repaired. Within 24 hours, the Geek Squad came to my home, removed the old TV, installed the new one and was in an out in under 30 minutes. If it weren't for having to deal with an unhelpful call center the rating would be higher, but since I have a local Best Buy to work with, the protection was definitely worth it.

Do yourself a favor and do not skimp when it comes to protecting your investment. Geek squad will replace or repair anything that goes wrong and coverage is quite comprehensive. And will provide a significant discount on anything that isn't covered. Not to mention excellent support for any questions or issues you might run into. The customer service is excellent and very helpful. When I couldn't properly get my LG oled (bought from BestBuy) to connect with my Xbox series x and soundbar (both purchased elsewhere) one call to geek squad and the rep walked me through the the entire setup a lot more thoroughly (4k 120fps atmos) than any website or video I could find, no questions asked! If you're spending your hard earned money on something you really ought to consider this added layer of security and protection to give you peace of mind.

It was the best purchase I’ve ever had on a product. I had some problems with the television and they had a tech out right away to take a look at it.

I worked for geek squad for 6 years. Believe me when I say a 5 year on an OLED is worth it. I’ve seen cases where no warranty was bought, and it’s sad. For any OLED tv it’s a must as only Best Buy offers this! Other line Square trade will not cover burn in, and will give you a hard time about everything to deny a claim. As a former Geeksquad employee we always put the client first and gave excellent service. Just note: for TVs this doesn’t cover personally neglect like breaking it. So keep it away from pets and children if worried. Otherwise all surges, burn ins, components are covered via replacement. Or give card to put towards a new purchase. On LCD with VA, IPS panel can’t say really as the biggest worry is a backlight out, and most CC will double your MFW if needed.

The agents were fast and efficient and connected everything for completion!

The prices is right! When I request service this worth the price I paid.

Come on fellow loyal Best Buy customers make a new purchase today and make sure you purchase a protection plan

looks and feels nice except for the tv stand. tv stand base is nice and heavy and metal. but the shaft and mount is plastic holding a ~50 pound tv. therefore it wobbles as you set up or whenever you touch. out of the box settings are ok but its annoying to find the right settings especially if you want to get rid of the stutterrinf on fast moving objects. also annoying how intelligent mode is not always the best, so i end up going back and forth between intelligent mode on and off. but when its off you have a myriad of settings to mess around with which gets annoying furthermore. so you either always have to compromise something using their preset settings or adjust/edit settings everytime you watch something different. so unless you are constabtly going to watch the same type of things, you may spend more time than you want messing with settings. the biggest thing that bothered me is when you see bright and still objects, you see like pixels or dots moving. like when u try to see how detailed someones pores are, you also see dots moving so it seems like you have a damaged tv? im not sure how to explain it or if it is a problem but it bothers me.