Customer Ratings & Reviews

Gav and Chris are both an asset to the Geek Squad! The service I received was impeccable. They were able to provide me with the necessary equipment for my tv. I highly recommend and would use them again for future services.

My last TV started having problems/ So the 5 year warranty came in handy

Really glad we got the protection. It’s so worth it for a piece of mine.

No experience, since I've never used this, and that's ok.

Let’s hope the tv either lasts longer or breaks within g the 5 year window, this warranty purchase will determine if I ever purchase one again. 10/10….

The person who helped me in store was awesome he was a shift leader or something in the tv department who specializes in Samsung but is very knowledgeable and has excellent customer service skills, I went with a 5 year warranty since the bad TVs go bad around 3 years, excellent overall!

The mounting of the TV went smooth. Technicians were on time and cleaned up their area after mounting the TV

I haven’t used the geek squad yet but once I have a problem with the tv they will be the first to know

Very dependable. Gives you a peace of mind for the coming years knowing your covered

Best service you can get only from Geek Squad with high quality

I always add Geek Squad protection for expensive new products like big flat screen TV installed by Best Buy, but don't let anyone else touch the device or they may not honor the protection plan! (Which is why I put 4 stars instead of 5). Found this out with a TV purchased 2 years ago and installed by a handyman, then when there was a problem Best Buy would not take responsibility for it. So new TV installed by Best Buy and will only let them deal with it from now on! For portable items like laptop computers I also love getting Geek Squad protection as then can bring it right into any Best Buy store for problems.

I haven’t had to use this yet but I’m hoping it’s as great as the TV is. I’ve had this kind of protection for a laptop and it was very good.

When I tell you that Geek Squad service is flippin AWESOME that's what I mean they really go hard trying to help and if they can't do it then they roll out a new product or a refund......I love me some Geek Squad!!

It's insurance. Something you gamble on, not knowing and hoping you will ever need it. But if you do, my TV is covered completely for five years!

Already saved me money. Worked on my TV and found it was not fixable. Sent me a new one and removed myvold TV. Thank you geek squad.

Will need when need a repair. Great to have for tv

Honestly the best investment.I buy from Best Buy as opposed to others because of their great service plans and customer service of that plan maintenance. I will try to buy open box on most items, with the warranty it usually pays for the difference while protecting my investment.

Nice picture and sound for the price can't be beat. Navigation can be a bit of a pain. Overall good buy!!!

This comes in handy when your trusty electronics decide to break down.

Great tv with great clarity, easily accessible and can navigate great