Customer Ratings & Reviews

Love this tv. It was bought to replace an older model. Apps work great. Make sure you have a strong Wi-Fi. The tv picture from Sony always looks great. Didn’t adjust anything out of the box. Very satisfied

Great service when you need it. Arrived on time and did great work.

Very helpful and as my tv still under 2 year warranty just got new one to replace old one well worth it

The tv look amazing and it works Wonderfully, I would recommend this tv to everybody

I appreciate the addition of extended warranty a lot for electronics and other devices. Best Buy is good at taking care of issues that occur down the road, particularly if you have this extra coverage.

That was great and I love the way they treated customers

The agents took care of my apple care replacement thanks

5-year protection plan was a must when purchasing such an investment and the price really works out well when you consider the full coverage you receive during these 5 years of usage. I know from the past it paid off when a former HDTV got glitchy at the end and it was replaced. That's what this is all about - "protection" on your hard earned dollars spent.

5-year protection plan was a must when purchasing such an investment and the price really works out well when you consider the full coverage you receive during these 5 years of usage. I know from the past it paid off when a former HDTV got glitchy at the end and it was replaced. That's what this is all about - "protection" on your hard earned dollars spent.

Great for keeping your products covered would highly recommend for peace of mind.

Definitely a plus to buy a protection package in my opinion. Geek squad seems to be making their protection packages more affordable which is a plus. The warranty covers a remote control replacement too and that could be beneficial with small Children’s and dogs. However trying to get help when needing to use the warranty can be troublesome and time consuming.

I haven't had to use the protection plan, but it's coverage is robust and puts my worries at ease.

I never have mounting. All my TV's sit on a 3 Tier Stand. The Geek Squad is so professional they could install your tv anywhere and get the best results. I have never had an angry word or been disappointed with the Geek Squad. On line or in my home these guys know how to get the job done.

I do not normally buy extended warranties, but the day I bought my $3k dollar tv I had to drive 3 hours and it was freezing drizzle and I had no other means to pick it up than in the open bed of my pick-up. Great peace of mind if you have to get something expensive and have difficult circumstances to get it home in case of damage.

Delivery came on time and they brought it up to my apartment on a third floor walkup. It was one of the hottest days this summer and I really appreciated the service. Communication was very good with updates on delivery status as well. TV is light and thin. Unboxing and getting it out of the box was very simple. You'll see what I mean :)

Geek Squad Protection was well worth the money! It comes with little extras that you just don't think about. They not only installed my TV(believe me, the owner's manual left out a lot of steps), but they hauled away my old TV (there is normally a fee for this). The agents were knowledgeable, courteous, and took the time to explain all of the features of my new TV.

They did a great job mounting our tv , straight and level

Excellent! Good Service and nice atención for the empleados. I like Best Buy. Is the BEST

Love the television but really appreciated Steven Wrenn of Geek Squad who installed it within my home theater group. He was professional, knowledgeable and very helpful in explaining everything to me. I also purchased at his suggestion a master remote controller. He programmed and again explained how to find everything I needed. I LOVE having one device do it all. If I ever need a Geek Squad service call I hope Steven is one to respond. I am attaching a photo showing quality of picture.

The only problem with this is it doesn’t take over until my TCL warranty goes away. So I paid for 5 years but will only get 4? Kinda crappy especially since TCL is hell to deal with and now I’m stuck with a defective TV until the warranty I paid for takes over.