Customer Ratings & Reviews

Good insurance for a tv. Come out and repair or replace. Didn’t like that it was double the cost of TV protection that was on $200 less than

Never an issue is I need to return anything. No questions asked!

Im so glad that best buy has this to offer, with a toddler in the house & a TV of this price its nice to know ill be protected if something happens.

Never can have enough extended warranty for electronics

The agents came out to my home to fix the speaker on my Samsung TV. The TV was bought new but the speaker was faulty. They fixed the issue and were out in about 20 minutes from my home.

Had an issue with a new tv, nothing to do with Best Buy, from the factory. They were very responsive and reliable. Very helpful and reactive. Glad I paid for the service.

@BestBuy @BestBuySupport I am going through a nightmare customer service at Geek Squad Scranton 959 Viewmont Dr Dickson City, PA 18519 I am writing to express my extreme dissatisfaction with my recent experience with Best Buy's Geek Squad installation service. I purchased a Samsung 75” Class LS03D The Frame Series QLED 4K TV with Anti-Reflection and Slim Fit Wall Mount Included on August 17th, 2024. I scheduled a Geek Squad appointment for TV setup and mounting on August 23rd. During this appointment, the technicians suggested that I hide all the cables, including those from the TV and soundbar. I agreed and rescheduled for August 28th. To my dismay, the team that arrived on August 28th had no idea how to mount the Frame TV. They suggested using the old mount from my previous TV, which was completely against the purpose of purchasing the Frame TV. The team left without mounting the TV and instructed me to reschedule the installation service. I called Geek Squad and spoke with Andy, who informed me that the system was not updated and that I would need to wait 24 hours before calling back to schedule. I followed their instructions, only to be told the same thing again. After waiting an additional 24 hours and calling Geek Squad again, I was informed that the system still had not been updated and that I would need to wait another 24 hours. As a customer who has been waiting for my TV since August 17th, I am extremely frustrated and disappointed. It is unacceptable that I have to repeatedly call Geek Squad and beg for them to schedule a service that they have already botched. Their lack of efficiency, knowledge, and customer service is truly appalling. I urge Best Buy to take immediate action to address this issue. I expect a resolution that includes a prompt and correct installation of my TV, as well as compensation for the inconvenience and frustration I have experienced. Just to add into the story I spoke to the manager they reach out to me through DM chat when I posted the same concern over social media.. but again told me to wait for another 24 hours telling me they "escalated" just to tell you whenever they tell you they are escalating means they are going to add 24 hours with every escalation but they will not fix your problem just give you another 24 hours. they are flying pigeons to get across internal communication to resolve any issue. run for your life when the representative tell we are escalating Sir.

Very good product would purchase again . Service plan is piece of mind

I still havent had to use my geeks squad extended protection, but its nice to know I have it available if needed.

I purchased this for a little peace of mind. Because the oled tv is a little more expensive I didn't want to have to worry about any problems that might pop up.

I just added to protection plan they did not install. And it was installed by me.

Anytime I call or go in for help everyone is wonderful.

You absolutely MUST get a 5 year SERVICE PLAN when purchasing SAMSUNG SMART TVs because my last two TVs went in 2 years and 3 years. It's truly a NO BRAINER.

Great picture and quality would highly recommend it.

Love the protection this is one of the main reasons i have the memebership

Best Buy has the best in damage protection. If I've ever had an issue they either fix, replace or refund. THAT'S why i always buy the piercing plans from them on my expensive items.

I had Geek Squad protection years ago when I bought a few things from Best Buy so when I went to purchase some things recently I updated Buy Geek protection selection very happy with it I actually had to use it at least once or twice in the past when I had some problems with products that I bought from Best Buy and have a Geek Squad protection definitely save me a lot of money

This is a pretty, good protection that I used for my new PC setup

The delivery guys were extremely nice and very helpful

After spending more than I care to admit on an OLED TV, having this peace of mind is what really drove me to pull the trigger. It's the most expensive for OLED protection, but covers burn in, unlike the other guys, so it's a good investment imo. Haven't used them yet but I'll report back if that time comes.