Customer Ratings & Reviews

Highly recommend getting extended warranty for every purchase. Came in handy when TV stopped working.

They are really friendly and helpful, love their costumer services

Got the extra protectection just in case.Just recvd so havent had to use but i had on other purchase and was good to have

i recently had to replace a tv after 2 years of use. The geek squad looked at it and it was not repairable. They gave me the money I spent on the TV as a store credit and I purchased another TV.

Will always protect my TVs. We bought a TV 4 years ago and put a 5 year protection plan on it. Of course something went wrong as 4 1/2 years. Geek squad took care of us and we are able to get a larger, higher quality TV because we had the protection plan on it! AWESOME SERVICE.

The team at Best Buy in Virginia Beach are simply the best ... courteous, professional, knowledgeable and caring. Who could ask for more?

So far I have not needed their help but nice to have them as a backup plan. First TV we purchased had a problem and we thought we didnt know what we were doing but Best Buy was great to help us return it and get a replacement. Replacement TV is great and was easy to set up

The 5 year garanty was honored and i got a new tv at no cost only paid for the 5 year garanty

A must buy. Never had an issue with Geek Squad, any issues was resolved with a replacement.

Having your items protected is very important to have.

Grateful I had it because I had to use it to replace a tv. They were very helpful in doing so even though they didn’t have the same tv they let me upgrade to a better tv which cost a little more but gave it to me for the price I paid on the other one

It's good to have Geek Squad Service around just in case you may need them.

I love it just for the peace of mind!!! I love that I don’t have to ever worry the next two years!!

I purchased the protection plan for a very expensive tv that I purchased. It suffered a power surge failure only a few weeks after I got it home, and I was so happy that I had protection! They came out and delivered a new tv with no hassle. Great service!

have not used this yet as the tv is new! Not familiar with their service team.

Absolutely amazing customer service, very helpful and friendly.. they fixed all issues ive ever had with ease.

AMAZING PRODUCTS AND AMAZING SERVICE!!!! I LOVED EVERYTHING ABOUT MY TV AND THE GEEKSQUAD WAS GREAT

Have piece of mind with geek squad support and protection.

One of the best items i have purchased. Absolutely love it

Professionalism at its best and arrived earlier than expected.