Customer Ratings & Reviews

The service and follow up are very good. This is a much better alternative to square trade. The 2 year plan is essentially worth one extra year after the factory warranty expires. But no extensive calls with the manufacturer that will leave you exhausted and angry. The Geek Squad experience I had with my TV was a piece of cake.

I had a Samsung 50" 1080p TV that went out and was non-repairable after 15 months. I replaced it with a Samsung 50" 4K TV and decided that it would be good to have a backup plan, so I bought the 5 year Service Policy when I bought the new TV. I didn't want to feel cheated by Samsung again and I know that the Geek Squad and Best Buy will back up the product.

Love the protection plan always get one just to be safe personally i always get it to all my buys on best buy

I had to use this once on a previous purchase and the interaction went as easy as can be. It’s there when you need it.

Good tv to watch the streaming channels and hook up too

The geek squad protection is something that is a must for an expensive appliance. I brought one for my sony tv and it crapped out in 1 year and they gave me my money back. I am going to buy it again. Deciding if i will buy another sony...

I never had to use the geek squad but i feel it’s a goof thing to have just in cast.

Its pretty much mandatory to get a warranty on a controller, better to have the warranty and not need it than to need one and not have it.

The seller was very friendly and explained everything well.

Any time of purchase big ticket items , I always purchase a warranty it’s better to be safe than sorry. You just never know when the device you purchased made malfunction. Things are just not built the same way

The agent replaced a network card preventing my TV from connecting to the internet. Amazing job

I got the 5 year standard greek squad protection plan for my 55 inc 4k smart tv for $120 which I feel was a good deal because I had another tv without the plan and the main frame on it went bad and I tried to put it in the shop and they wanted $300 to fix it. Where now paying $120 for the plan and they will fix anything so I think that's a no brainer.

Havent had to use it. But i will find out because the picture on the TV is cutting out and i may need ro use this warranty.

Always get the protection!!!! Even when you think you don’t need it I promise you that you will. If you get a horrible power surge and your TV goes out Geek Squad will be able to fix it or replace it so you don’t have to spend a thousand on a new one!

Very surprised that picture is really great. I bought online after looking at reviews. Easy to setup. BEST BUY delivered. Best of all. FREE!

Glad I purchased the 5 year protection plan because I don’t think it’s that good of a tv.

Best Buy does a great job of offering support with Geek Squad. Highly recommend!

A little expensive for a service that may not even be used, but better than having to replace the TV on my own for if it's defective.

The Geek Squad was wonderful when I had to replace my television. The process was really easy and the exchange went by flawlessly.

Amazing warranty, i hope i never have to use it but I sat down and spoke to a rep at the store and they answered every question i could come up with. I wish i remembered the guy name but it gave me extra confidence that i made the right decision.