Customer Ratings & Reviews

I have never had to use this purchase plan but it is a just when buying items in case a need arises. What an exceptional way to protect a purchase and feel at ease.

My son's tv went blank a year after purchasing it. I bought the 5 year warranty for the tv. I called geek squad and they told me that tv was not in stock. So they upgraded me to the next best tv available. Three days later the tv was delivered and they took the old tv back with them. Service was on point.

I got the 42” to use as a PC monitor and its been excellent. Blows away every other monitor I’ve used in the past and the added versatility is a nice value add. I’ve had no problem with the auto adjusting brightness limiter and don’t mind having to turn the TV on first (as opposed to how monitors will just wake from sleep), but YMMV.

By far the best protection plan for any TV . I wouldn’t buy a TV without this protection plan ! Tv bought in 2017 just had the screen go out on me , so Geek squad came and looked at it (now being 2022 and the TV is almost 5 years old ) and determined it couldn’t be fixed so I received the full amount of what I had paid for the TV , to purchase a new one. Once again , totally worth every penny and best protection plan that was easy to use and fast to fix the issue.

I had this protection service on my former LG TV that failed after 3 years of use. The Best Buy customer service personnel assisted me efficiently and effectively with guiding me through the process of selecting a TV and setting up delivery for my new replacement TV.

My last TV started having problems/ So the 5 year warranty came in handy

Really glad we got the protection. It’s so worth it for a piece of mine.

Warrinty extended for fuve years with a very good price.

This comes in handy when your trusty electronics decide to break down.

It’s a great protection plan, customer friendly and

Best warranty on the market, the geek squad member was vary nice, I couldn't be any happier

Top notch service for not only all my electronics but customer service is top notch as well

Great tv with great clarity, easily accessible and can navigate great

TV developed fine horizontal lines couple months ago, picture sometimes delayed coming up on my 50” TV. Called Geek Squad and the next day servicemen were here, parts ordered and they were back a week later. Upon their inspection they called for the TV to be replace, they delivered the replacement & took away the damaged one. The only cost to us was a new protection plan (5yr) and being patient a couple weeks

So Far I have not needed to use this as the TV is working fine. I have only had it for about a month.

Always always get the extended warranty you never know what can happen and bestbuys always come through.

I just bought this protection to make sure that I won’t have any headaches with my purchase during 5 years.

I've used geek squad warrenty in the past and they do honor there warranty and this plan is price great for product i purchase.

We are really glad we invested in the coverage. Our LG tv developed an issue with the screen turning purple across the entire screen shortly after its warranty expired. When we looked online, it was very apparent that LG knew about this issue, and was not standing behind their products. Fortunately we had purchased the warranty so most of the cost of a replacement was covered. Was some confusion that 3 people in the store and management chain told us the entire purchase price would be applied when we purchased a more expensive replacement, but then the manager who rung the 2 tvs we were buying all the sudden the deal changed and we didn't get full credit. A little fishy, but we were still glad we had the warranty.

I’m always add Geek Squad Service as you will always be taken care of by friendly agents. You get what you pay for.