Customer Ratings & Reviews

Never again ill pay for a geek squad service they just to be great but after the pandemic they schedule your service for 1 month from the date you request and then they justify your issue and they dont replace your item like in the past

Although I havent had any problems yet, a 5 year warranty is pretty reassuring.

I was experiencing shadowing on my screen. Guy came out and accused us of dropping tv saying he could see gaps. I was within 1yr of samsung warranty so called them instead. They saw no gaps and promptly replaced my screen. I would like my $86 back that I paid for this non protection agreement

It's been almost 2 years but till now I haven't used this service.

on what I purchase. I always purchase for electronics and appliances.

I always get stuck in the middle on whether I should buy protection or not.

Awaiting something in writing or e-mail showing what is covered, etc.

New TV droppef off. No installer scheduled. You dropped the ball. What do i fo with this HUGE box blocking my living room for 3 days do far? No resolution in sight. Who knows when i’ll have tv again? Spent one dsy being jetked around to 5 shore customer reps. Never again

I always purchase the store warranty for electronics and appliances.

Not helpful at all. Bounced questions /problem to mnfg. The product never worked and still is in box because they ibsisted I pay shipping plus restock charge for defective product.

Not sure if this warranty was worth it! I gladly havint needed to use it yet :)

I hate everything about Geek Squad ever since they canceled a laptop protection early and refused to service the laptop. Then treated me like the criminal.

I haven't had any issues so I haven't had to use the service.

if your buying a tv plan does cover physical damage like cracked screen. only cover software and operating system

We'll see if I ever have to use it. I'll update my experience here.

Called geek squad and asked if screen was a warranty item the lady said yes. Called the number to get it replaced and they said no warranty on the screen. Nothing a little training couldn’t fix.

Not sure how this works, but will find out if the tv ever needs service!!

Not sure if buying the Geek Squad protection was worth 15% pf the purchase price.

I have not used this before, but in all honesty the price for my 77 inch A9G Sony was 300$ for 2 year protection plan...Absolutely high priced!

had geek squad on my tv and they came to my house about 3-4 times and were fixing it supposively but were never able to get it fixed completely so you would think they would replace the whole tv after trying to fix it 3-4 times and just stopped calling and never replaced my tv!