Customer Ratings & Reviews

Solid and straight forward warranty. Cant go wrong with coverage

This is a great added service for non technical people like me! I don't have to worry about messing it up as if I did, they would be able to fix it with ease and promptness.

I HIGHLY recommend getting Geek Squad for your TVs. Back in 2018, I brought a Samsung 50' 7 series 4k TV, and this year (2020), the LED in the TV gave up, and half the screen was black. I was very disappointed with Samsung. I called Geek Squad. They had a tech come to the house to examine the TV to see if it could be fixed, and they told me it was not worth fixing, but I could replace sticking with Samsung or choosing a different brand. They credit me the exact amount I originally had brought the TV for which I decided to do. They come and pick up the old TV and dropped off the new TV. The only thing I wish they would change was not having to pay extra to have them swap the tv on the mount, but it's okay.

This is great so if anything goes wrong, your covered and hopefully nothing will go wrong with my appliance, loving this protection plan

The Tv great sinks with everything easy to set no issues with connecting to internet a lot different options to connect with everything like ipad , iPhone etc.

I only gave it five stars because I didn't want to give it a bad mark. We can't know how well Geek Squad is until we have a problem. So what else is there to say? Why would you ask about your Geek Squad service on a product we just bought? Expecting us to have to use it? Rating the Geek Squad at this point doesn't mean a thing.

Bought this for my teenage daughter, as she watches either Netflix or Hulu exclusively and is well-versed with the Roku box on our family TV. Pros: Easy setup, although you must go through the laborious process of activating and authenticating across all of your subscribed services (not a fault of the TV). Picture and sound quality are more than acceptable. Picture is better than on our famous-name bedroom TV, which we bought for 10x the price a few short years ago. Cons: Just one, so far. Someone else gave this a single star rating because they could not activate the star (*) option on streaming services to customize the picture settings. I too had this problem, until I added a device (PS3) to an HDMI input and found that I could bring up the option menu on this new input. I then went back to streaming and was pleased to see that the * option now works! Apparently Insignia is not aware of this. I opted for the 2-year service option for around $30, as I have some concerns about long-term performance. Very happy for now.

Love the geek squad protection! It offers a full protection package and in my opinion it is better than the TotalTech. If you're buying a big ticket item like a TV or any appliance, ask the customer service to cancel your TotalTech from this item and add the geek squad warranty instead. Your TV installation will still be covered because of your active TotalTech. What I don't like about TotalTech is that you have to pay a deductible on certain things... this is like an insurance now...

It’s always good to have protection, especially in any case

Pretty good price for 5 years of protection. Cant complain

It is reallt great and i love it. Would suggest again

Geek Squad at best buy are the best tech and delivery services available. They handled my new purchase and return with the upmost professional precision. I will highly recommend and will continue to use their geek squad services. Thanks Geek Squad!!

I am satisfy with warranty service. Really help me a lot with the gift card as credit.

Only place i buy my electronics.. just make sure to get the warranty

Glad to know my TV is protected by Geek Squad. My TV is protected for 5 years for a convenient price. Last TV was destroyed during moving not taking the same chances again.

Seems I always get Geek Squad warranty n never need it but it’s better to get it n hav it n not need it than to not get it n then need it Better to b safe than sorry

Good for all the things that might happen, replace or repair

We've replaced 2 TV's with the warranties through geek squad, both times they've made the process an absolute breeze! If your on the fence about getting the warranty, get it! It pays for itself and takes the stress out of any repair!

The protection for my tv was a good choice. So far Haven’t had to use it

Always get the protection if ur TV is over $1000. I bought the 5 year warranty on my old Sony tv. It broke 4 years 7 months in the warranty and they offered to give the same model for the new year or $870 towards new tv. It was definitely worth the money. BTW I paid $1000 for the old tv.