Customer Ratings & Reviews

I am satisfy with warranty service. Really help me a lot with the gift card as credit.

They offer protection on almost every product and get things done!

I had to use Gerk squads protection. They made it very easy to replace the AC.

This is a little tricky and almost sneaky. If you buy some thing on the website, you have the option of adding a five-year geek squad plan. Nobody tells you that when you’re in the store and you buy a Samsung item. You are only allowed to get Samsung care as your warranty. It is one year less and $10 more. God help you if you try to cancel it and buy the other warranty. You will be on the phone for 13 hours like I was.

Have not had the need to use this as yet but will definitely take advantage of this service if necessary.

Needed to protect my purchase! I haven’t needed to use the service but glad to have it!

We have always purchased coverage on electronics with Best Buy!! Always a great investment if something goes wrong!!

This TV was exactly what I was looking for and for an amazing price. The picture and sound quality are both amazing and I am a fan of the Home Screen interface. The Samsung channels built in are great it seems they combine the channels from various free streaming TV platforms. This was a great buy and highly recommend.

A very experienced technician diagnosed my TVs issues and determined I was eligible for a replacement under Geek Squad warranty. I am very happy with the new TV and the service provided. Best protection plan from any retailer I’ve experienced.

Love Geeksquad! They have never failed me. Super convenient and totally worth it. I’ve had to use them a handful of times over the last 15 years and such an easy process. Highly recommend.

My purchase was an AMAZING one i really have had great help from anyone ive spoken with. I would tell anyone that needs to get a gtrat purchase to go to best buy the customer service is AWESOME and the service is great. Thank you all for your help

I have not used the Geek squad for this particular item, but have in the past and they are the best. Quick and knowledgable.

I got the 42” to use as a PC monitor and its been excellent. Blows away every other monitor I’ve used in the past and the added versatility is a nice value add. I’ve had no problem with the auto adjusting brightness limiter and don’t mind having to turn the TV on first (as opposed to how monitors will just wake from sleep), but YMMV.

I mean its honestly worth the extra $60 i think it was. It covers alot the manufacturer warranty wouldn't.

Great quality service. Always available when I had an issue.

I bought a 40"LED TV Westington Brand 4 1/2 yrs ago in Best Buy plus the geek squad protection. About 3 yrs later.... that TV started to have problem, I called Geek told them the problem, and they told me there they would send a tech to my house to fix within 7 days. A tech called me that they ordered a part from the manufacturer, need to wait 7-10 days for the parts. He would contact me once the parts was here. I guess there is a policy stating after certain days If they couldn't fix your product, they will exchange a new one or if the product is out of stock, refund will be offered. I got the refund. But please keep your receipt for the proof.

Truly an all around great experience. Very professional and on time!

I selected to purchase the Geek Squad Protection Service Contract for my 50 inch Samsung LED UHD TV because of the positive previous experiences with Best Buy's Geek Squad. I had my office laptop die on me and they assisted me in selecting a suitable replacement and completely recovered and transferred all of my previous data to the new laptop. I would not hesitate to purchase a service contract from them in the future

Kelyn and another agent got my setup done quickly and with great skill and knowledge. Hopefully, I’ll never have to use the Squad service but if I do I will feel confident if they all are as knowledgeable, skilled and courteous as Kelyn.

[Employee of bestbuy] You can never go wrong with extra protection. Especially when it comes with zero parts or labor charges. And you can go into any Best Buy to make a claim.