Customer Ratings & Reviews

based on my previous experience buying it i always get it

I don't remember what I bought geek squad protection on,....maybe a tv. It's all good.

They are very helpful with purchasing the right insurance

Protection is always important and geek squad for the most part do a good job

The agents helped when I had a problem and they did amazing

Geek squad has helped me many times, it worthy getting.

Easy purchase, reliable, helpful squad, recommended

These guys do great work. I didn't use them for installation

Love the Geek squad that is always available!!!!!!

Me encanto es lo mejor que he comprado mil gracias

It’s was a good buy I love it Thank you very much

The agents mounted my TV and connected the devices to it.

They stand behind their warranty’s love them!!!!!!

Again its just a great thing to have it helps alot

but like insurance your glad to have it, but hope that you never have to use it.

Get protection for any device and geek squad will cover if anything happens

Thankful for these guys and girls. Very helpful with set ups

The geek squad plan gives me piece of mind should something go wrong with the tv

The agent mounted my tv and connected all my devices to it

It is sad that after 10 years, The Geek Squad is no longer what it used to be. I used to love working with them. Now there are massive hold times- they warned me over and over there were 2-3 hour waits. It was almost as if they did not want to assist and were hoping to scare me away. When they finally connected to remote into my computer, they failed to resolve the issues not only once, but twice. The agent had me sitting at my computer for 2 hours to assist then told me he needed to check something and would be right back. He never came back after two more hours I finally disconnected and tried a new agent with zero results. I waited that long because they repeated over and over the hold times were long and I was afraid of losing my spot! It appears all the agents are from a foreign country and did not really understand what I was saying in our chats. It would be nice to have agents who speak English as their first language in order to serve the clients better. I have now contracted with a locally based IT support company who fixed my issues in about 45 minutes.