Customer Ratings & Reviews

My expensive $3000 tv got a whole bunch of dead pixels after 3 months of use and despite having paid over $400 for an extended warranty, They will ignore your claim and force you to keep calling them over and over and waste a good chunk of your life for months and you will still get nowhere. They will tell you its up to the manufacturer and the manufacturer (in this case Sony), will deny you.

they do not honor the geek squad protection, the customer service reps are overseas incompetents, that don't know what they are talking about.im shocked they havent gone out of business , they dsold me a roku tv that turns off and on when im using my air conditioner remote , the tv resets constantly for no reason . the foot stand risers just cracked and my tv fell now i have scratches on my tv .i will never by a roku or none american made tv .

i purchased this protection plan since last 5 years. i had 2 protection plans with them i got cracked screen which was not covered even with a lot of effort so i had to cancel my protection and the representative canceled the second protection plan associated with this tv. when i found out i spoke with them and they promised they will reinstate qithin three days but even after 1 month after every 3 days 2 hours of calls and telling the whole story to every 6 or 7 representative today when i again called one representative told me.they have fixed my problem and reinstated the plan again, i was so happy and to confirm i requested for repair and after 2 hours they said maybe it was a prank or what but they can,t reinstate my protection plan back, even though it is their agent fault but they don,t care about that i have already lost one tv within 1 year and this one 4 years i spent for this protection plan and now blindly they cancelled my protection plan.

The process to get a response from the Geek Squad and what really is covered is not clear

Was told when getting this for my tv that if a kid hits it with the remote they would still cover it. My tv had a light shadow effect on the left side but had no obvious physical damage, i assumed it was setting but after a bit it worsened, when they checked the tv they said there was an internal crack and it was not covered. The tv was barely 6 months old and all my money went down the drain. The tv had not been hit or anything since we bought it. It was messed up from the start but I was mad that I was told cracks would be covered and then all of a sudden it wasnt. At least I know for future references.

I was quite disappointed when Geek Squad wouldn't even look at my 50" TV that took a lightning hit. Instead I ended up buying a new TV and this Geek Squad coverage. I've not asked for service using this to date.

Received help a couple of times when I came in store. When I used phone help did not receive call back.

Who knows? Just got my tv. Hope I don't need service this soon. Crazy BB saked for a reveiwd this soon.

Although I purchased the geek squad service I’ve never used it.

There is no warranty or protection on this TV... I bought 2 and something happened to 1 I call them for weeks to hear there's nothing anyone can do.. but they sure as hell will take your money though

We haven't had a chance to you use the warranty yet

Great tv no geek squad did not mount or connect or install my tv

Horrible delivery service because they cant give you a exact time. Plus was told needed a autograph. That was a straight up lie. Dropped it off a d left.

Listing the extended warranty as average cause we have not had to use it at anytime yet. Assuming good value at this point.

never had any problems yet with the tv. had even moved and was never damaged.

Not a fan of this peace at mind they sale you. I had a repair done on my daughters gaming laptop (the repair was for the screen not the battery.) when we got it back we plugged it in worked great okay awesome. Well she leaves it plugged in normally but one day we wanted to have a bring your system in the living room family gaming night she unplugged it and it shut off it would not turn back on. Unless the power cord was plugged in. took it back asap it happed to be the posted date it”expired”. they said it was already expired and I’m out of luck unless I wanted to pay their repair prices.I called the customer service line they seemed to careless. It’s my fault for not checking their work that’s why I say there is no peace at mind in it. I have 8 kids so I would normally buy the protection plan but not anymore no thank you.

Its not terrible but it willnot cover physical damage. However the people involved are very helpful

Pretty good plan they come out whenever you need them to for whatever you want if there is a problem with the TV as long as it isn’t damaged on the outside they take it back worth the costiii

Not sure I haven’t used it yet but it is asking for a review

I've never had this service and so far I haven't had to use it. Hoping if I do it'll be a good experience. I'll update you if I get the chance. From what I can tell - it seems to be worth it.