Customer Ratings & Reviews

I usually purchase warranties when making electronic purchases. I purchased this as a gift and only wanted a 2 year warranty but was told I had to get the 5. Felt bullied

I haven't had to use Geek Squad for the item I purchased, but it is reassuring to know they are available if I need them.

I purchased this product to protect the TV that I purchased. If anything goes wrong I hope this will cover it.

Never had to use it so feel like it is a waste of my money...until the one time that you need it. Better safe than sorry! Hard to transport these large TVs to get them serviced.

We explicitly asked for accidental and we assured that this protection plan has it. Come to find out this protection does nto offer accidental, and the worst was to find out that BestBuy doesn't offer any accidental coverage for TVs at all. You are better off purchasing Upsie or from another company.

Problems with the TV since I got it. Tried to return it to manufacturer within 30 days wouldn't do it, now I find it's defective, badhdmi today I've spent over 2 hours on the phone with no resolution. Would not buy Roku or use best buy ever again. It's defective, so theres should no problem. Kept being transferred to different agents why did nothing for me.

Total waste of money. will charge you t to come anyway so why bother, glitchy TV I am now stuck with as it is NOT fixable, DO NOT WASTE YOUR MONEY~!

Very confusing process. Took forever to get someone to help me

Very underwhelmed by the quality of this service. It was fine I guess but nothing to write home about.

I bought a TV in February. In July the screen went out. I knew it was covered under the manufacturer's warranty but I also had the Geek Squad protection plan so I called Geek Squad. They replaced the TV but then informed me that my five year plan was terminated after five months and would not transfer to the new TV. They said I could have used the manufacturer's warranty and preserved the plan but they didn't tell me this beforehand so I burned the plan for nothing. The store manager said to call customer service and complain. I did but the agent did not care. I'll try Amazon next time.

Came in handy....took over a month for geek squad to resolve issue. They ended up replacing TV, which was nice.

Would not recommend added protection. My tv stopped working 90 days after purchase. I unhooked it all and brought it in to the store with my kids. After waiting in the long line I was informed they have to schedule a technician to come out and try and repair the tv first. Was informed they would schedule someone and I would hear from them soon. Two weeks ago and zero attempts for contact. I don’t usually buy these and won’t again. Disappointed

I was disappointed to learn that the geek squad protection doesn’t cover cracked screens.

I have not used this service yet, but I would have liked to have known what it entailed, I could have used this twice.

Not sure if the extra protection is worth it or not, as our item is new and we haven't had to use it yet.

Normally, I don’t buy extended warranties, but I thought this was a good deal and I was buying an expensive TV.

I got a 50” tv about a month ago i turned it on this morning and one part of the tv screen was black i took it to bestbuy mind you i got a 5 YEAR warrenty on it they told me i would have to pay $50 to get it shipped out and then would recieve a call about how much it would he to fix it and them proceeded to tell me they could drop my warrenty and i would have to buy a brand new tv. What is the point of a warrenty if they are just gonna make me pay for it. Very disappointed im not buying from this store again. Do Better.

I took the extended warranty. Figured if I took it, I wouldn't need it. But if i didn't, I would. Like deciding whether to take an umbrella when I leave for work.

Haven’t had to use them yet, and I guess that would be a good thing

All the years I’ve been buying this insurance now it’s the case I can’t exchange my tv because of physical damage. The lady at the counter wouldn’t let me get my insurance receipt and was already dismissing everything. And I had exchange a Tv month prior to this, not the same Tv. And the manager very rude yelling it was a exception. I travelled always 30 min to buy at this store having a Walmart 5 minutes away from my home. Sorry that insurance is a scam.