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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30850 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1409 Showing 28,161-28,180 of 30,850 reviews
  • Rated 3 out of 5 stars

    Remote service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    actually I have no idea what this is or what it's even for so I can't really comment ??? guess I didn't need it...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Might come in handy one day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used yet but it is nice to know if it's needed it is there to take advantage of.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't needed it yet but better safe than sorry i guess.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Recently Purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Honestly can not rate them because I have not needed to use them which I guess is a good thing

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HAFI

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a deal and saved some money. ITs pretty cool i guess i migjht use it later

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Blinking

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv kept blinking, exchanged for a new one and it still blinks.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't had to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use it. I hooe nothing goes wrong with it but I hate to spend all the money I did for nothing.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for reaching out with your feedback! If you have any questions or concerns regarding your Geek Squad Protection Plan, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 3 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The internet doesn’t work correctly, called geek squad they bounced me around and never got an answer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Extended warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales person could have been more friendly. Was told by sales this was android TV and it is not

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to protect your purchases with this because the factory warranties always are a hassle

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Boxes filled with electronics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had trouble scheduling appt for the squad to come by and open boxes and set up updated equipment--still listening with the tv speakers!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad protection is average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad doesn't always have the right information or tools to do the job correctly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Always buy them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better safe than sorry. Electronics are expensive to repair. Though I have not had to use any protection plans the cost is small for the peace of mind.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Agent smelled like marijuana.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a tv with a dent and when I asked for my sound bar to be installed they said it would cost extra.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Yyyyy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yyyyksocjfjdjjjfjdsiwkkjdjuuuekkkekjdjjrjdjejjjdomfnhsje

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Paid more than it was worth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture and color are good but operating system is very slow

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never fully had the chance to use them but when I asked questions they were as helpful as they could be.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wait times from being on the phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having no idea sometimes what was going on with the tv had to wait to hear back from a different company.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    waste of time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was on the phone for an hour made it sound like they were going to set up an appointment and when it came time to schedule the appointment was put on hold for 20 minutes to then be transferred to Samsung and had to restart the process through them. Was a total waste of time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Purchased for TV - nothing exciting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to purchase w/ our new TV as insurance. Haven't had to use it yet - hope we don't have to.

    I would recommend this to a friend