Customer Ratings & Reviews

The added warranty seems to be needed and a good value as Tvs don't seem to last like thy once did.

Great team excellent delivery good service I love beat buy

I reported that my TV quit. A repair guy came out and said it needed a part. That was over a month ago. On the phone you get the run around as Geek Squad hires outside agents for their TV work and no one assumes responsibility. I've been waiting for 30+ minutes for the latest phone transfer. They are not even trying. I've never encountered this level of incompetent/indifference from a major company before.

I purchased a Samsung 24"Smart HDTV for my teenage son in June 2016 (4 MONTHS AGO).3 weeks ago, we turned the TV on in the morning and the pixels were a mess. Took it to the store and they claim the inside screen had been damaged maybe by something hitting the screen, there was no crack or damage to the outside screen. My son wasn't even there to use the TV that morning we have no clue how it could have been damaged. So they sent it out to be repaired which is the ONLY thing this Protection plan covered. Again. 3 weeks later(long time to get to the repair facility), I get a call this morning saying it would cost $300 odd bucks to FIX the TV. REALLY? That's more than the TV cost!!!!! Never again, meaning I won't be buying my TV's from Best Buy anymore, the protection plan is not worth it.

Not really sure if its worth it. Guess it’s there if I need it.

I have not used to date' but hope to in the future.

Plan is a bit pricey, however I feel it was needed.

Plan is a bit pricey, however I feel it was needed.

Plan is a bit pricey, however I feel it was needed.

For buying a brand new 4k tv the warranties should go to four years these tv are very sensitive

I bought Geek squad protection for my brand new tv, before two months the tv HDMI port wasn't working I returned de TV to best buy Geek Squad after two weeks they said the problem was with the circuit board and they will give me a store credit, with the credit I bought another tv, but they didn't gave me the credit which I paid for the 2-Year Standard Geek Squad Protection, they should transfer the squad protection to the other tv, my tv was less then two months old still on manufacture warranty. That wasn't fair.

The warranty is great. Don’t take your chance and play it safe

Whenever your buying any device greater than $500 I would recommend purchasing the geek squad protection

Can never be to safe, if somethng goes wrong it will likely happen after warranty expires

Has not been used yet. But, possibly it is now time to do so

Bought this for my TV, haven’t had to take advantage of it yet but it provides piece of mind.

Protection plans usually are necessary but you never know

The TV is good But I'm glad that nothing's​ wrong with it but if so then they have me covered

I bought a two year Geek Squad Protection package and the two years expired before I used it

Don’t take your chance and protect your device. It’s worth it