Customer Ratings & Reviews

I purchased a 2 year protection plan on a tv. After 1 year, I had a service request. They came and worked on it. It still isn't fixed. This did not stop them from canceling the contract though due to it costing to much. Contracts with Best Buy and Geek squad are completely worthless.

Purchased but hAve not yet utilized the service ..

Im glad i got this just incase we need it its there

This is the worst service ever. Save your money and shop elsewhere. They do not keep their word they do not deliver on time they do not notify you and they up charge telling you that your product is no longer available or that it’s now more expensive than when you ordered it. They do not replace the item on time and they do not call you or notify you by email to let you know. I spent an entire day off waiting

A 4 day wait for a service call is very poor service in my opinion. For a family with one TV that essentially turns off entertainment for 4 days. Why buy a Geek Squad service contract for poor service.

Terrible purchase in my opinion. They tell you what it will cover when your there in person. But I’m reality they just lie to get you to buy the protection plan. Be sure to read the fine print in the protection plan.!!

I do not think buying this is worth anyone's time. So difficult to use and so many hassles trying to return an item to utilize the protection.

When one of our screens got cracked it was not covered by this plan. The glasses I these tvs r paper thin and just a small wrong twist can break them. And it's not covered. Plan on having to purchase a whole new tv. I've had to replace two now.

I purchased the protection plan, the agent new that I was about 100 miles away and did not explain to me that if that had to come out and look at it there would be a charge just for them to come out. Will not purchase from them again

You buy an extended waranty unly to throw it under the bus and blame it on manufacturer. Something you were not told at the beginning

The protection plan on TVs is bull! You do not replace broken screens and it does not cover accidental damage! There’s no point in the warranty!

Not good customer service, was given the run around and no one seemed to want to provide assistance

Useless. Does not cover accidental damage like cracked TV screen only if something is inherently wrong with the TV. However, doesn't the manufacturer cover that? This is useless.

Used couple of times, Got fast and prompt response.

I have never used it. I hope it's dose up to the quality they say, to and keep my television showing the way I wanted to show. I hope I don't have any problems out of them

Useless. 50 character minimum, so "utterly useless".

My LG 43 inch has to be sent out for repair which said would take about a month, not a replacement warranty. No TV as Final Four is on and baseball season is starting.

Just get your TV and hope it doesnt go bad , this type insurance is not worth have them just waste of your money

This product is horrible. Printer heads keep getting clogged. Spent an extra 65 bucks to get it going and it did no good. Took my t back and exchanged it.

Completely unable to answer basic setup question. I finally found my answer on an Australian website. “Tech Support” all with poor grasp of English language, apparently virtually no product training. Phone hold times of greater than 45 minutes followed by disconnects. Unable to reach any actual “Geek Squad” in-store employees with multiple attempts over period of one week before I gave up. Will never buy another product from Best Buy.