Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30852 reviews
(30,852 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Questioning my decision to get protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is currently broken , they won’t exchange , they ordered a part but have no Idea when it will get here . The TV is under 2 warranties and I still can’t return it .
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv broke down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need assistance with this tv, there’s a black shadowy line down the front of this television that came on.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We'd love to see how we can help. For support with your TV, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Quit working already
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had one before work fine for a long time when it died I replaced it with the same model which is already no longer able to see Dish, so I have no TV
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service but why wasn’t I adviced that my service would be ending?
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi iPhone – we try to send out emails when a plan is expiring and renewable, but sometimes they get caught in a spam or junk mail filter. If you ever need to get a list of your protection plans and their expiration dates, please visit your local Best Buy or give us a call at 1-800-GEEKSQUAD (1-800-433-5778).
Rated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have given me issues many times when trying to fix my products
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t shop with them online
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They double charge you when you order online!!!!!!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time to share your review with us. We apologize for any confusion in regards to the billing of your order. It is our understanding that you may see an authorization to your card on file until your order is shipped or ready for pick up. This authorization acts as a digital check to your account that ensures your order total will be able to be charged when the time comes. These authorizations will typically fall off within a few days, and if your item is on backorder or is for a preorder, you may see the authorization fall off and be reapplied as you wait for your order to be fulfilled. If you would like someone to go over your order's billing in detail, please call (888) BESTBUY or (888) 237-8289.
Rated 1 out of 5 stars
Geek squad did not help with fixing my tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would not help me fix my tv. So now I’m out a 40 inch that I purchased at Best Buy. Tried to get it fixed but geek squad and Best Buy won’t touch it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. got the run around for 2 hours on the phone to get a TV remote replaced
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I wouldn't buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this sucked because it's only just an extended warranty but it's not explained that way I was under the impression that it was like insurance for the TV
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help and didn’t get what I paid extra for! Had a lot of issues with my LG tv.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Check warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this twice for my tvs and I did not get my money back. Not happy, and they did not show me anything that stated i couldnt get my money back after the 3rd tv.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Hope it was worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't gotten to use my warranty yet. Hopefully it was well spend money
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Haven't used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't used this product yet ,but glad to know my product is protected.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Unknown
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had to use so don’t know if worth it…………….
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
No consistency in policies or practise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was miss informed as to the coverages amd- or there was internal miss communication about the in-store support policies. Get it together people.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Freeze Up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would freeze up intermittently. Christmas present and had to drive 14 hours round trip to return it. Very disappointed
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Where's my info?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for it. But was not given any paper work or information on how to use this.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never canceled my membership- why did you do it?!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not cancel my membership neither was a refund provided to me on this!!! Why was it cancelled and why does Best Buy always cancel memberships that have not been requested to be canceled?!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Such a joke!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend any protection plans or Best Buy in general. They find every way in the world to get out of having to cover problems that arise.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
2 week minimum for refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed to return this since I ended up switching TVs because mine was faulty.. they said it would take 2 weeks until I got a refund. Unacceptable.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend