Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30852 reviews
(30,852 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Ok folks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing was done that I couldn’t have done in less time step it up. They don’t answer all of your questions. They rush you. I’ve only came in contact with 2 nice Geeks. The others need to go.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
The Tv and warranty both stink!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv lasted about a year, purchased warranty, they’ve had it 6 days now and still no word on when it will repaired or replaced!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad takes too long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t trust their protection plans. It’s been 6 weeks and still don’t have a working tv.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Head of House
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was never given a copy of the warranty and would love to have it sent to me.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Streaky tv screen best buy inspected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This did not help me on my TV purchase at all no replacement available and I ended up spending 275.00 more out of pocket
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
waste of Time and Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.POOR Service too much run around and wast of time. too much run around and false scope of protection.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't Buy It!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Big waste of money. Impossible to get help. Techs are useless.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Defective TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turned TV on and it had Blue Streaks all over the pixels inside the TV.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad sucked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Getting this set up and delivered was one of the worst experiences of my life. I think it'll be my last time using geek squad.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Misrepresentative advertising
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t realize this two year warranty is really only one year additional!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't Cover Anything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this warranty! I have read so many articles that have stated to not buy warranties, but the people in the store tell you it covers everything. It doesn't, only very minor manufacturer issues. Waste of money!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello UpsetBuyer – Our Geek Squad Protection Plans absolutely covers things that the manufacturer’s warranty does not. You can see the full coverage details at www.geeksqaud.com/terms. If, after reviewing those Terms and Conditions, you believe that your product should be covered, please head on in to your local Best Buy and go over the details with an employee there.
Rated 1 out of 5 stars
N/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not yet, haven’t needed the service yet. I’m a tech savvy for the most part, chuckling.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Waist of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless. Cant help a product that doesnt work as it should
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad cancelled my protection plan.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever buying this protection plan then trying to resolve issues with customer service. They are worthless!!!!!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy it not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of time not worth it pay for 5yr warranty and when I needed my t.v fix they couldn't help ot cover it or fix it .
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful service. Will never commend people but this.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
cracked screens
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't cover cracked screens no returns or exchanges no money back or anything
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for getting in contact with us on this. I apologize for any misunderstanding your disappointment you experienced. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dosent cover everything like in store representive states
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Isn’t 2 is one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just find out the hard way this isn’t a good investment , If you sell two years must be two years after the year provided by the product warranty , I won’t buy this anymore.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Rip off!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good luck actually getting through to anyone on the phone be prepared to wait on hold for 1 hour. Anyone under the age of 50 should never sign up for this bogus tech "service."
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend