Customer Ratings & Reviews

picture is great. the audio is the worst audio i have ever heard on a peace of electronics and i am rating it over the last sixty years. words cannot describe how bad the sound is. you will not settle for it, believe me. now the other cons: light leaks through the seam of the casing so if you are watching it at a certain angle there is a light bar leaking out of the seam in the front of the casing (very annoying) the remote is a joke. there is no "pause, fast forward, stop, etc" buttons if you are streaming you can't pause something you had on your library or a live show. forcing you to buy another remote that has it. (cheaping out for this small issue is absurd to say the least). this is supposed to be a flat tv it is almost three inches thick and if you are using an hdmi cord it is placed in the back where it will add another inch and a half to how far it sticks out from the wall. the design is so poor but none of these qualms gets even close to the ludicrous sound quality.

DO NOT buy TVs online at Best Buy and get them shipped. Best Buy totally dropped the ball not once but twice. I purchased a tv online for Mother’s Day and the 1st one was damaged. Called them this week, was out put on hold for nearly an hour for resolution. They agreed to ship a replacement. The 2nd tv showed up also damaged. I called today for a refund for the tv and requested a $50 gift card towards for future purchase in store. Today I was on with CS for an hour only to be given a credit of $12 which isn’t even 10% of the purchase. Obviously Best Buy doesn’t care about loyalty and the value a customer has over the course of their life time. I’ve purchased 2 high end TVs in the last 2 years plus the one for my mom, among other purchases. I’ll look forward to spending my money on a new tv at Target.

Very light and slim TV. Amazing picture and colors.

This seems like a good investment after my grandmother's last television less than two years.

Five years for $60.00 was a deal NOT to be passed up..especially for an electronics purchase.

Agent has guided me how to install, with good hospitality.

Why not get insurance for new products these days.... Its a must. Things break with time.

This is really good but I would recommend you buy at least a 2-year warranty,

Peace of mind for my Vizio TV. Will not worry if anything would happen. Money well spent.

They will help you if you have any problems with the order you purchased, good tech team.

I am glad i got this warranty because u never know what can go wrong. It comes in handy.

65 inch led 4k uhd for under $300....come dont wait

I always buy the extended warranties on electronics purchases. Better safe than sorry

that is very nice to pay around $60 and get your device protected for five years.

Was great for first three years until lights went out

Been without use of our refrigerator for 17 days. 1st repair appt stated they were unable to repair without ordering part. 11 days later they replaced the mother board. Unit is still not cooling. Best Buy has to send out another 3rd party company to confirm the replacement was done and the unit is not working. Appointment has yet to be made. Followed protocol given by representative to have the unit repaired and if unable to be repaired they would replace unit. Now I’m told there are additional processes in the protocol. I’ve spent over five hours on the phone with representatives with most referring to them approving the $300 spoilage claim has a consolation, this claim didn’t even cover everything lost. If I could give negative stars I would. I would never buy from Best Buy again, and hope you read this all in it’s entirety and use this as a cautionary tale and seek a different company to buy your appliances from.

Don't waste your time and money on Best Buy or Geek Squad for appliances. I always had good service from GS in store on computers so I bought the service plan and warranty for a new Kitchen aid s\dishwasher in 2019. When I needed service, I spent 30+ minutes listening to their torture music and finally got an "agent" who scheduled the repair. Repair person said that a new pump was needed and had it sent to my house and scheduled a follow up appointment to install. All good so far... But on the day of the appointment, we got a call and hangup at 6:35 from a blocked number.. At 2:30, I called GS and listened to another half hour of their wonderful music. Agent Useless answered and claimed that the repair person had called at 6:35 and didn't; get an answer. Apparently, he ordered the pump but not the clamps that he needed to complete the repair and would contact us to reschedule the repair. Useless would not give me a number where I could contact the repair person directly. Now that's great service!!! And it's the last household appliance that I will get from Best Buy. UPDATE: After 9 days, I received the clamps that the GS technician didn't order. They were regular hose clamps that are available at any big box store. Technician arrived today and looked at the pump that he had shipped to me two weeks ago and a part was missing. I guess I was supposed to do his job and inspect his parts before he arrives. And guess what...Geek Squad and Best Buy couldn't care less.

This is an excellent buy! Though I haven't had to use it, it's great reassurance!

I love it . Perfectly fit on my bed room wall.. ..

must buy in order to have a piece if mind. at the price you are covered for 5 years.