Customer Ratings & Reviews

The absolute worst TV ive ever used. Trying to use it to play games on is impossible because itll auto switch inputs to try and get you to update some app you dont care about, and forget about using it off wifi the thing freaks the heck out. TV turns off on its own and refuses to turn back on for hours at a time. Whole experience with this TV has been extremely frustrating. Anyone saying good things is a paid spokesperson and you can tell in their reviews because they dont actually talk about the TV just a bunch of features not a singular regular person cares about. Whole TV is a mess and practically unuseable

Hoping to never have to use this product, but felt it was worth the price.

It's nice to have it handy for your purchase ,in case something want wrong .

Always a safe choice to get protection of this type whenever it is offered!

Good coverage. Bought it and it came in handy. Glad I spent the extra money

Worry free for 5 years. Can't beat that! A must have for high ticket items.

great picture, fits into small space. wish it had more than 2 hdmi ports

Haven't had to use it, but if it goes as plan definitely worth the money

The picture is disappointing after reading reviews. A lot of pixelating especially with black. Easy set up. Smart TV portion works well just disappointed about picture.

Never had to use the protection because Samsung makes a good product

Geek squad alwauys do decent JOB and Best buy will replace if needed

I have gone through an interesting experience and a total breakdown in process. TV delivery scheduled for a Saturday (do I'm sitting around waiting). The Geek Squad team pings me the van broke down and they will be running late. (good communication). As the day goes on the time keeps pushing out. They can't get my delivery into a window that work work. Over TXT I let them know Monday will work. (fail). I get a email to reschedule my delivery on Sunday. I re schedule for delivery on Wednesday. Wednesday rolls around no delivery... No call no update. The website shows the TV was delivered. Now what do I do ;)... Call the 800 number and open a case. The very nice agent lets me know it will be 48 to 72 hours before someone get's back to me. I ping the TXT number from Saturday and they let me know they are checking to see if they have the TV in the warehouse???? BUT it was on the truck on Saturday right??? The stores don't take calls so can't reach out to the local store (at least by phone) to get some insight. I'm profoundly disappointed in service or lack of service and communication. NOT WORLD CLASS...

Hoping I will never need it, but am thankful to have this protection.

This complaint is in no way a reflection of BestBuy or services received from BestBuy. I'm posting here because I purchased this TV from BestBuy. ***WARNING***12/18/2023 (Hisense 65U7H). I reached out to Hisense support today regarding the multiple profile issue. Hisense advised this is a software issue and that I needed to contact Google support. I responded, I have multiple Google TV devices including Nvidia Shield, old laptops running android systems, and a $19 Onn 4k streaming box; and multiple profiles work completely fine on every other device I have running Google TV. The Hisense TV is the only device multiple profiles doesn't work. If there is a conflict with drivers or software between Hisense and Google TV; then Hisense should have reached out to Google by now to resolve this issue that appears to have been going on for more than a year now. Hisense should have taken the initiative to provide a better customer experience other than sell a product and then tell the customer to reach out to the software developer whom was used in the making of this unit.

I think any electronic products you buy is worth having protection.

So we bought a dishwasher and the five year protection plan. Here's what you'll get if it breaks down after three years. (1) You can't use chat; you must call them; (2) You'll be put on hold; (3) After a long hold, you'll talk to someone who can't find your order, even though you've read the order to him three times; you may wonder if this person has a junior high education; (4) He will tell you the system is having problems; it's not his fault; he doesn't know what to do; (5) You will need to call back; (6) You will be put on hold; (7) You'll talk to someone else with the same low-level skills as the person the previous day; (8) There will be issues with the connection because the call center is somewhere overseas (my guess, Latin America, though on this I could be wrong); (9) This person at one point will say "Hello, Hello," as though they can't hear you and hang up; (10) They won't call you back even though you gave them your phone number at the start of the call; (11) You will have to call back again, start the process over, etc. >>If this sounds like an awesome customer experience you'd like to have, go buy one of these plans. If not, shop somewhere (really, anywhere) else.

Shipping takes way to long especially when it says it gets to your home tomorrow but doesn’t. But overall I’ve heard great things about this tv from my cousins that’s why I’m buying it.

Such a pity and huge missed opportunity for consumers. This is a great TV from video quality perspective yet Tizen and Samsung own TV channel diminish its value to ZERO. Whatever you do in settings, Samsung’s own TV channel aggressively takes over every time you turn the TV back on. It goes to some arbitrary channel that may be political or sexual in content which you have no control. There is no way to delete or stop this channel from coming on and showing its content. You have to go to main menu and select one of your apps to get back to sanity. This is relatively inexpensive 43 inch TV. But I am looking for large high end TV with OLED. Because Samsung decided to be an ADWARE company rather that an electronics company? I will have to get a Sony that pushes no channels or advertisements to its endusers. In my opinion, Samsung has committed a marketing suicide with forcing its own content and ads to customers aggressively. Its global head of product development for TVs should be fired immediately. And Samsung please do no respond to my review with a generic “call is we will help”. Just fix the problem and send a SW update.

Compared this with another TV, simultaneously set to the same video and this TV, despite an hour or so of tweaking. proved to be washed out with skin tones that drifted from pale to red. Amazed at the number of positive reviews but noticed the disclaimers. Spent an extra 40$ at best-buy and now have an outstanding TV whose manufacturer name stars with Tob

Purchased as a second tv. Nice picture quality for the price.